What is better Samanage or Chatra.io? We are here to improve the whole process of assessing Customer Support Software products for you. In particular, on this page you can look at the overall performance of Samanage (8.9) and compare it with the overall performance of Chatra.io (8.5). It's also possible to match their overall user satisfaction rating: Samanage (98%) vs. Chatra.io (100%).
Similarly, study their capabilities thoroughly to determine which product can better tackle your company’s needs. In general, any business app must let you to quickly view the big picture, at the same time allowing you easy access to the details.
Our team put a lot of effort to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
Please pay attention to the fact that while both Samanage and Chatra.io may have a reliable array of features every app might be aimed at a different company size. If you are analyzing various solutions you should focus on a business size they are catering to. Certain functionalities might scale up with no problem for large enterprises but if you have a small or medium company it’s often more sensible to stay away from paying for customized functionalities that you may never use.
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