What is better Salesforce Snap-ins or Interactive Intelligence CaaS? You can use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, Salesforce Snap-ins attained 8.9 points, while Interactive Intelligence CaaS gained 7.7 points. At the same time, for user satisfaction, Salesforce Snap-ins scored N/A%, while Interactive Intelligence CaaS scored 100%.
Details about their unique elements, tools, supported platforms, customer service, plus more are available below to help you get a more precise assessment. Keep in mind to purchase only the functions your business requires to avoid wasting money for features that you won’t be using.
People who want to save some time or could use a Customer Support Software suggestion from our experts might want to try out these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
If you are still having second thoughts about which software will perform best for your business it might be a sound idea to examine each service’s social metrics. These metrics are quite often a way to see how popular each service is and how wide is its online presence.For example, if you check Salesforce Snap-ins LinkedIn page you’ll find out that they are followed by 688013 people. In case of Interactive Intelligence CaaS the number of followers on their LinkedIn page is 17010.
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