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Compare Salesforce Service Cloud vs. Oxygen Help Desk

You have so many Help Desk Software solutions in today’s market that choosing the right product can be overwhelming. On our comparison page, you can actually examine the features, stipulations, available plans, and more details of Salesforce Service Cloud and Oxygen Help Desk. It’s also possible to assess their score (9.3 for Salesforce Service Cloud vs. 6.8 for Oxygen Help Desk) and user satisfaction level (97% for Salesforce Service Cloud vs. 96% for Oxygen Help Desk). The scores and ratings give you an overall idea how both these software products perform. Additionally, find out if the solution can integrate with the company’s current business apps to ensure greater productivity. We are aware that not all businesses have the time to scrutinize a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.
Comparison

Salesforce Service Cloud

VS

Oxygen Help Desk

VS

Salesforce Service Cloud screenshot Oxygen Help Desk screenshot
Pricing Details

Total Score

Our Score

9.3 ?

Our Score

6.8 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

96% ?

Price

Price

$25

£25

Pricing Model

Pricing Model

Annual Subscription Monthly payment | One-time payment
Full Review

Full Review

Product Info

Product Info

Cloud-hosted customer service platform for faster, smarter customer support.
Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Useful Links
Prominent Clients

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Pricing Plans

Pricing Plans

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App

Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.

Standard Perpetual license – starts at £895

  • Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.

On-Demand Saas – start at £25 per operator per month

  • Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
Languages Supported

Languages Supported

English, Spanish, French, Italian, Dutch, Portugese, Swedish English
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact

No information available.

Phone No.

Phone No.

+1-800-667-6389 +44 (0)845 634 5170
Contact Address

Contact Address

Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
Email Address

Email Address

info@salesforce.com oxygensupport@SSH-group.com
Pricing Details

Pricing Details

Learn more about Salesforce Service Cloud pricing Learn more about Oxygen Help Desk pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Salesforce Service Cloud FEATURES

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates

Oxygen Help Desk FEATURES

Oxygen Express Help Desk
  • 100% Web Based Interface
  • Easily Configurable
  • Manage Service Level Agreements
  • Knowledge Base
  • Incident & Problem Management
  • Help Desk Reports
  • Multi-Site Support
  • Single Sign on
  • Automate Processes with Business Routing Rules
  • Fast Deployment
  • Comprehensive History and Audit Trail
Oxygen Team Help Desk
  • 100% Web Based
  • Incident & Event Manager
  • Email to Ticket Creation
  • Customer Self Service Portal
  • Service Level Agreement Manager
  • Advanced Report Writer
  • Business Process Mapping
  • Automatic Routing Rules
  • Problem & Change Management
  • Change Management
  • Software and Hardware License Management
  • Asset Management
Oxygen Enterprise Help Desk
  • 100% Web Based
  • Multi-Site Help Desk
  • Customer Self Service Portal
  • Single Sign-On Active Directory
  • SLA Manager
  • Software License Manager
  • Email to Ticket creation
  • Business Process Mapping
  • Routing Rules Automation
  • CMDB (Change Management Database)
  • Release and Configuration Management
  • Integration Services
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and client support responsiveness are pricing plans made available by Salesforce Service Cloud and Oxygen Help Desk. Even though pricing should not be a deciding factor it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your business grows. Make sure you don’t opt for pricing plans that include advanced tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can frequently count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with Salesforce Service Cloud and Oxygen Help Desk.