Compare Salesforce Service Cloud vs. Oxygen Help Desk

You have so many Help Desk Software solutions in today’s market that choosing the right product can be overwhelming. On our comparison page, you can actually examine the features, stipulations, available plans, and more details of Salesforce Service Cloud and Oxygen Help Desk. It’s also possible to assess their score (9.3 for Salesforce Service Cloud vs. 6.8 for Oxygen Help Desk) and user satisfaction level (97% for Salesforce Service Cloud vs. 96% for Oxygen Help Desk). The scores and ratings give you an overall idea how both these software products perform. Additionally, find out if the solution can integrate with the company’s current business apps to ensure greater productivity. Our experts made sure to review all popular Customer Support Software services available on the market, but among them these three caught our special attention: Freshdesk, Samanage, Zendesk.
Comparison

Salesforce Service Cloud

VS

Oxygen Help Desk

VS

Salesforce Service Cloud screenshot Oxygen Help Desk screenshot
Pricing Details

Total Score

Our Score

9.3 ?

Our Score

6.8 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

96% ?

Price

Price

$25

£25

Pricing Model

Pricing Model

Monthly payment Monthly payment | One-time payment
Full Review

Full Review

Product Info

Product Info

Service Cloud customer service software gives you faster, smarter customer support.
Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Useful Links
Prominent Clients

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Pricing Plans

Pricing Plans

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.

Standard Perpetual license – starts at £895

  • Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.

On-Demand Saas – start at £25 per operator per month

  • Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
Languages Supported

Languages Supported

English English, Germany
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

No information available.

Phone No.

Phone No.

+1-800-667-6389 +44 (0)845 634 5170
Contact Address

Contact Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
Email Address

Email Address

oxygensupport@SSH-group.com
Pricing Details

Pricing Details

Learn more about Salesforce Service Cloud pricing Learn more about Oxygen Help Desk pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

Oxygen Help Desk FEATURES

Oxygen Express Help Desk
  • 100% Web Based Interface
  • Easily Configurable
  • Manage Service Level Agreements
  • Knowledge Base
  • Incident & Problem Management
  • Help Desk Reports
  • Multi-Site Support
  • Single Sign on
  • Automate Processes with Business Routing Rules
  • Fast Deployment
  • Comprehensive History and Audit Trail
Oxygen Team Help Desk
  • 100% Web Based
  • Incident & Event Manager
  • Email to Ticket Creation
  • Customer Self Service Portal
  • Service Level Agreement Manager
  • Advanced Report Writer
  • Business Process Mapping
  • Automatic Routing Rules
  • Problem & Change Management
  • Change Management
  • Software and Hardware License Management
  • Asset Management
Oxygen Enterprise Help Desk
  • 100% Web Based
  • Multi-Site Help Desk
  • Customer Self Service Portal
  • Single Sign-On Active Directory
  • SLA Manager
  • Software License Manager
  • Email to Ticket creation
  • Business Process Mapping
  • Routing Rules Automation
  • CMDB (Change Management Database)
  • Release and Configuration Management
  • Integration Services
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and client support responsiveness are pricing plans made available by Salesforce Service Cloud and Oxygen Help Desk. Even though pricing should not be a deciding factor it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your business grows. Make sure you don’t opt for pricing plans that include advanced tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can frequently count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with Salesforce Service Cloud and Oxygen Help Desk.