What is better Salesforce Service Cloud or Oracle Service Cloud? To ensure that you find the most helpful and productive Customer Support Software for your company, you need to compare products available on the market. For instance, here it is possible to match Salesforce Service Cloud’s overall score of 9.6 against Oracle Service Cloud’s score of 7.8. You can also review their general user satisfaction: Salesforce Service Cloud (97%) vs. Oracle Service Cloud (100%).
What’s more, you can compare their strengths and weaknesses feature by feature, including their contract conditions and rates. By comparing products you are sure that you pick the best software for your company. It’s clear you should know your unique needs to realize which service meets those needs.
Those of you who want to save some time or could use a Customer Support Software recommendation from our team may want to investigate these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
No Customer Support Software will be perfect enough to solve all the requirements of a business. While main features of Salesforce Service Cloud and Oracle Service Cloud are obviously a priority you should also thoroughly study the integrations provided by every product. Very often your team will already be making use of various kinds of B2B software in your company and it’s much better to select services that integrate well with each other. If you do that you can be certain of a smooth exchange of information between your teams and apps, which can considerably reduce time devoted to migrating between one product and the next.
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