What is better Salesforce Service Cloud or iTouchVision Case Management? When choosing the ideal Customer Support Software for your company it is suggested that you assess the features, costs, along with other important information concerning the product and vendor. Here, you are able to see the similarities and differences between Salesforce Service Cloud (overall score at 9.6 and user satisfaction at 97%) and iTouchVision Case Management (overall score at 7.7 and user satisfaction at 98%).
You may also examine their specific modules, such as tools, plans, rates, conditions, etc. Moreover, analyze the terms carefully for information on hidden fees, such as, installation, separate support plan, upgrade fees, storage fees, and other similar charges.
At the moment, the top services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
You should note that even though both Salesforce Service Cloud and iTouchVision Case Management may offer an excellent set of features every service may be aimed at a different company size. If you are analyzing various solutions you should focus on a business size they are catering to. Certain features could scale up well for large enterprises but if you have a small or medium company it’s usually more sensible to refrain paying for complex features that you might never have a chance to use.
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