What is better Salesforce Service Cloud or Instant Housecall? If you want a reliable Customer Support Software product for your company you must make time to assess a wide range of solutions. It doesn’t have to be challenging, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can check Salesforce Service Cloud’s overall score of 9.6 and compare it against Instant Housecall’s score of 8.0; or Salesforce Service Cloud’s user satisfaction level at 97% versus Instant Housecall’s 100% satisfaction score.
The evaluation can help you find out the pros and cons of each application, and choose which suits you requirements better. Aside from the robust features, the solution which is simple and intuitive is always the better choice.
As of now, the top solutions in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
You shouldn’t expect only a wide range of useful tools and flexible pricing packages from a well-known Customer Support Software. Almost as important as core features is a top-notch customer support. You want to make sure that when you have any questions about Salesforce Service Cloud or Instant Housecall, or you struggle with some problems, or maybe you’ll want to ask for a specific change or feature beneficial to your team you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can enjoy individual training or at least a knowledge base you can use.
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