What is better Salesforce Service Cloud or Helpdesk Pilot? If you need to have a easy way to find out which Help Desk Software product is better, our proprietary system gives Salesforce Service Cloud a score of 9.6 and Helpdesk Pilot a score of 7.2 for general quality and performance. Moreover, Salesforce Service Cloud is rated at 97%, while Helpdesk Pilot is rated 99% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, prices, and more. See if the application lets you to customize some of its funnels to make sure the app fits your own business procedures.
Right now, the leading services in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Every time you select a product that you think will work best for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the product may change, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every solution to give you an immediate impression of how real users of Salesforce Service Cloud and Helpdesk Pilot estimate their contact with the solution. Our system is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to get a comprehensive and reliable overview of what other people think about every product. In this case Salesforce Service Cloud has a total satisfaction rating at 97% while for Helpdesk Pilot 99% of users claim they had a positive experience with it.
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