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Compare Salesforce Field Service Lightning vs Smartsheet

What is better Salesforce Field Service Lightning or Smartsheet? To ensure that you acquire the most effective and productive Project Management Software for your company, you have to compare products available on the market. For example, here you may match Salesforce Field Service Lightning’s overall score of 9.4 against Smartsheet’s score of 9.4. You can even compare their general user satisfaction: Salesforce Field Service Lightning (100%) vs. Smartsheet (99%).

In addition, you can review their pros and cons feature by feature, including their offered terms and pricing. By comparing products you are sure that you choose the best software for your budget. It’s clear you should know your unique needs to realize which service addresses those needs.

We are aware that not all people have the time to scrutinize a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Field Service Management Software - FSM category are: ProntoForms, Freshdesk, Salesforce Field Service Lightning.

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SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dashboards
  • Calendar View
  • Card View
  • Gantt View
  • Attach Files
  • Portals
  • Reminders
  • Mobile App
  • Forms
  • Update Requests
  • Alerts and Automated Actions
  • Sharing
  • Activity Log
  • Filters
  • Cell Linking
  • Resource Manaagement
  • Reports
  • Filters
  • Export, Email and Print
  • Admin Tools
  • API
  • Custom Branding
  • Formulas

Pricing Info

Smartsheet offers 3 pricing packages:

Individual Plan – $14/user/month (billed annually)

  • Email support
  • Free collaborators
  • 10 sheets
  • 5 reports and 1 dashboard
  • Mobile included

Business Plan – $25/user/month (billed annually)

  • Email + phone support
  • Unlimited free collaborators
  • Sheets – 100/user
  • Unlimited reports and dashboards
  • Mobile included

Enterprise Plan – customized (contact the vendor for a quote)

  • Email + phone support
  • Unlimited free collaborators
  • Unlimited sheets
  • Unlimited reports and dashboards
  • Mobile included

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Behr Pro, Quirky, Colliers International, South Water Signs

Integrations

Smartsheet integrates with the following business systems and applications:

  • Smartsheet for Android
  • Dropbox
  • App Guru
  • AppSheet
  • Azuqua
  • Backup Tool
  • Bitium
  • Box
  • Quip
  • Centrify
  • Data Tracker
  • DocuSign
  • Easy Insight
  • Egnyte
  • Evernote
  • Git Hook
  • Gmail
  • Google Apps
  • Google Calendar
  • Google Chrome App
  • Smartsheet Merge for Google Docs
  • Google Drive
  • Smartsheet Sync for Google Forms
  • Google Hangouts
  • Harvest
  • iCal Calendar Sync
  • Smartsheet for iPhone and iPad
  • Klipfolio, Smartsheet Live Data Connector
  • MailChimp
  • Maps
  • Marketo
  • Medium
  • Microsoft Azure AD
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Power BI
  • Skype for Business
  • Office Timeline
  • Okta
  • OneLogin
  • ServiceNow
  • PingOne
  • Qlik
  • Salesforce
  • Tableau
  • Tibco Spotfire
  • Tools4ever
  • VMware Horizon
  • Zapier
  • 123ContactForm
  • Calendar Application
  • Status View Application
  • Slemma
  • CData Drivers
  • Smartsheet for Jira
  • Meisterplan

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Smartsheet.com is an award-winning, enterprise SaaS collaboration solution for organizations, offering an innovative approach to collaborating on any project or process.

Company Email

Contact No.

Company's Address

10500 NE 8th St, Suite 1300
Bellevue, WA 98004-4357
USA

No Project Management Software will be able to solve all the requirements of a company. Even though main functionalities of Salesforce Field Service Lightning and Smartsheet should matter you should also carefully analyze the integrations provided by a given solution. Quote frequently you will already be using other types of SaaS software in your company and it’s always better to opt for services that integrate well with one another. With that approach you will be able to guarantee a smooth transfer of data between your teams and services, which can considerably reduce time devoted to migrating between one product and the next.

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