What is better Salesforce Essentials or Salesforce Service Cloud? If you’re having a hard time choosing the right CRM Software product for your needs, it’s a good idea to do a comparison of the available software and determine which solution offers more positive aspects. For instance, here you can examine Salesforce Essentials (overall score: 9.6; user rating: 100%) vs. Salesforce Service Cloud (overall score: 9.6; user rating: 97%) for their overall performance.
It's also possible to see which one provides more features that you need or which has better pricing plans for your current budget. Using a clear table to match their features will significantly boost the odds of obtaining the right product for your company. Take a closer look at other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.
Our experts made sure to prepare reviews of all popular CRM Software products available on the market, but among all the ones we reviewed these three caught our special attention: HubSpot Smart CRM, Salesforce CRM, Freshsales.
Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.
Salesforce Essentials – $25/user/month (annual; $30 if monthly)
Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:
G Suite
Facebook
Twitter
GetFeedback
Dropbox
HelloSign
MailChimp
Xactly
Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Essentials is a CRM platform that combines sales and customer service tools in one place. You can manage leads, sales opportunities, and accounts. It also includes support functionalities for various channels such as phone, chat, email, and social platforms. You can even automatically track meetings and emails.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as crucial as useful features and user support quality are pricing plans provided by Salesforce Essentials and Salesforce Service Cloud. Even though pricing should not be a deciding aspect it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up when your team develops. Be sure that you don’t choose packages that have additional features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often benefit from discounts. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a helpful experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with Salesforce Essentials and Salesforce Service Cloud.
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