What is better Salesforce Essentials or Salesforce Service Cloud? Today’s corporations require the top CRM Software product to stay competitive. On this page we help you with buying the best service, by allowing you to examine Salesforce Essentials and Salesforce Service Cloud down to the very details of their individual features.
It is also possible to check our total scoring values, which rate the software overall quality and performance. Salesforce Essentials got a 9.6 score, while Salesforce Service Cloud has a score of 9.6. Likewise, you can compare their general user satisfaction rating: 100% (Salesforce Essentials) against 97% (Salesforce Service Cloud). Keep in mind to opt for the solution that best matches your most crucial needs, not the software with the most robust features.
In case you you have to quickly decide on the optimal CRM Software according to our review team we suggest you take a look at these solutions: HubSpot Smart CRM, Salesforce CRM, Freshsales.
Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.
Salesforce Essentials – $25/user/month (annual; $30 if monthly)
Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:
G Suite
Facebook
Twitter
GetFeedback
Dropbox
HelloSign
MailChimp
Xactly
Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Essentials is a CRM platform that combines sales and customer service tools in one place. You can manage leads, sales opportunities, and accounts. It also includes support functionalities for various channels such as phone, chat, email, and social platforms. You can even automatically track meetings and emails.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Both Salesforce Essentials and Salesforce Service Cloud were evaluated by a team of independent SaaS experts who carried out a full study of all important elements of each solution. Their final score was prepared using our unique SmartScore model that calculates a separate partial score to every element like: main features, customer support, mobile support, security, user satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a service prior to giving it a final rating.
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