What is better RichCall or Splashtop Remote Support? If you wish to have a quick way to find out which Customer Support Software product is better, our exclusive method gives RichCall a score of 8.0 and Splashtop Remote Support a score of 8.9 for all round quality and performance. Moreover, RichCall is rated at N/A%, while Splashtop Remote Support is rated 90% for their user satisfaction level.
You can also compare their product details, including functions, tools, options, plans, prices, and others. Check if the application can customize at least part of its funnels to ensure the app complements your own business workflows.
In case you you need to quickly find the optimal Live Chat Software according to our review team we advise you try out one of these products: Zendesk, Vision Helpdesk, Pipedrive.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
You shouldn’t count on simply a broad range of features and scalable pricing plans from a credible Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that when you have any questions about RichCall or Splashtop Remote Support, or you run into a problem, or maybe you’ll want to ask for a certain change or feature useful to your business you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to benefit from personal training or at the very least a knowledge base you can use.
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