What is better REVE Chat or LiveChat? If you want an effective Customer Support Software product for your company you must invest time and assess several alternatives. It doesn’t have to be difficult, and can be as easy as matching their traits in a table like the one below.
You will also get a quick idea how each product performs. For instance, on this page you can see REVE Chat’s overall score of 8.0 and compare it against LiveChat’s score of 8.1; or REVE Chat’s user satisfaction level at 98% versus LiveChat’s 96% satisfaction score. The comparison will allow you to spot the good and bad points of each service, and decide which one suits you requirements better. On top of the robust features, the software which is simple and intuitive is always the better product.
Right now, the best services in our Live Chat Software category are: Salesforce Live Agent, LiveChat, Freshchat.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Request and manage a customer’s desktop using Remote Desktop functionality
Proactively engage your customers to chat
Whisper to other helpdesk team agents and help with sales process
Browse chat history with a particular customer
Transfer customers to another agent
Organize conferences and invite available agents to chat
Get notifications about chats and conferences
See customers’ details, including page and geolocalization
Talk with unlimited customers in real time at the same time
Enable customers queue and begin chats with specific clients
Spell check in real-time using suggestions and custom dictionaries support
Customer web application
Chat with your desktop browser or even a mobile device
Know when a team agent replies
Get a callback from an agent
Print the web chat log
Send the web chat log to e-mail address
Save the web chat log to local drive
Assess a team agent’s service and fill the Post-chat Survey
Be notified when an agent replies
Website monitoring
Monitor visitors in real-time
See visitors’ status:
Analyze referrers: web pages where your customers came from
Monitor keywords visitors entered in the search engines
Monitor users’ visit history
Check customer’s browser, language, among others
Check notifications about new visitors
Install monitoring code
Customization
Choose from the Chat Window templates
Brand chat window with company logo
Access to custom color themes generator
Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
Share common Canned Responses, URL Addresses and Aliases
Integrate the LiveChat software with your existing CRM system
Statistics & Analytics
Pre-Chat and Post-Chat Surveys
Agents’ availability
Average Talk Time, Invites and Chats Traffic Density
Average Speed of Answer, Average Queue Waiting time
Google Analytics integration
Pricing Info
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.
No Customer Support Software will be perfect enough to cater to all the requirements of a company. Even though key functionalities of REVE Chat and LiveChat are obviously a priority you should also carefully explore the integrations provided by each app. In many cases you will already be working with some other SaaS software in your company and it’s much wiser to opt for services that integrate well with each other. If you do that you can guarantee an effortless transfer of information between your teams and apps, which can considerably reduce time devoted to migrating between one solution and the next.
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Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in an effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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