QueueMetrics-Live

NOAWARDS
YET
Pricing:
Starting from $8.08
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
Pricing Info
Pricing Info
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
Integrations
Integrations
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Company Email
support@queuemetrics-live.com
Contact No.
Company's Address
Loway
Via Laveggio 3
6855 Stabio
Switzerland
QueueMetrics-Live Comparisons
Popular QueueMetrics-Live Alternatives

NOAWARDS
YET
Pricing:
Starting from $385
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Agent can work anywhere
- Allows unlimited custom data fields and dispositions
- Automatic monitoring and management of regulatory compliance
- Automatically leave voice messages
- Automatically scrubs against in-house or Federal Do-Not-Call
- Automatically skips busy lines
- Call back manager – reassign and reschedule callbacks
- Call report for campaign stats
- Easy to use – quick download and setup
- Eliminate dropped calls by setting up rollover IVR
- Extensive interface for system integration
- Integrate with any Windows-based software
- Record call by agent
- Sends calling information to agent’s computer
- Support WAN, LAN network configuration
- Training of new agents
- Unified agent desktop
- Unlimited scalability/call capacity
- Use company’s PBX system
- Use VoIP internet dialing services
Pricing Info
Voicent predictive dialer pricing
- 1 agent, 1 line: $385
- 4 agents, 8 lines: $1,999
- 10 agents, 20 lines: $4,699
- 20 agents, 40 lines: $7,999
Integrations
Voicent predictive dialer supports integration with any Windows-based software like SQL database as well as CRM apps like SugarCRM, Salesforce, and Zoho CRM.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Purdue University, Stanford School of Medicine, HP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Voicent's offers an easy-to-use predictive dialer software product that can boost your productivity and improve campaign bottom-line.
Company Email
support@voicent.com
Contact No.
Company's Address
2665 Marine Way, Suite 1140, Mountain View, CA 94043
Voicent Predictive Dialer Comparisons
Popular Voicent Predictive Dialer Alternatives
In case you are still having doubts about which product will work best for your business it might be a good idea to investigate each service’s social metrics. These metrics are usually a sign of how popular each product is and how wide is its online presence. For instance QueueMetrics-Live Twitter account has currently 979 followers. At the same time Voicent Predictive Dialer Twitter is followed by 1577 people.
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