QueueMetrics-Live
NOAWARDS
YET
Pricing:
Starting from $8.08
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
Pricing Info
Pricing Info
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
Integrations
Integrations
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Company Email
support@queuemetrics-live.com
Contact No.
Company's Address
Loway
Via Laveggio 3
6855 Stabio
Switzerland
QueueMetrics-Live Comparisons
Popular QueueMetrics-Live Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Free Calls
- Accurate Caller Location
- Call Tracking and History
- Call Recording
- Phone Hyperlink
Pricing Info
Free Call offers a basic free package, and additional SMB and enterprise pricing plans for advanced users. Check the details, and choose your plan:
Free
- 30 minutes talk time
- Offline Messages
- Working Hours
- GPS caller location on the map
Freelancer – $10/month
- 60 minutes talk time
- Offline Messages
- Working Hours
- GPS caller location on the map
- Phone Hyperlink
Small Business – $17/month
- 120 minutes talk time
- Offline Messages
- Working Hours
- GPS caller location on the map
- Phone Hyperlink
- Call Recording
Growing Business – $26/month
- 250 minutes talk time
- Offline Messages
- Working Hours
- Accurate GPS caller location
- Phone Hyperlink
- Call Recording
- 3 months call history
Integrations
Free Call integrates with the following business systems and applications:
- WordPress
- Wix
- Weebly
- BigCommerce
- Shopify
- Google Tag Manager
- Joomla
- Drupal
- OpenCSM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ORAK Engeneering, Panchev, Dieselor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Free Call is a web-based communications platform that allows your customers to contact you via website button directly to your landline or mobile phone.
Company Email
Contact No.
Company's Address
501 Silverside Road, Suite 105
Wilmington, DE 19809
USA
Free Call Comparisons
Popular Free Call Alternatives
Both QueueMetrics-Live and Free Call were tested by a team of reliable SaaS experts who prepared a detailed study of all core aspects of each software. Their ultimate rating was prepared by means of unique SmartScore model that provides a separate partial score to every component including: main functionalities, customer support, mobile support, security, customer satisfaction and market presence. We know useful features are not the only factor important to a business so we make an effort to pay attention to all facets of a app prior to giving it a final score.
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