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Compare Qualtrics CX vs zenloop

What is better Qualtrics CX or zenloop? If you want a competent Customer Experience Management Software product for your organization you must make time to compare a wide range of solutions. It doesn’t have to be challenging, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can see Qualtrics CX’s overall score of 9.1 and compare it against zenloop’s score of 8.0; or Qualtrics CX’s user satisfaction level at 100% versus zenloop’s N/A% satisfaction score.

The contrast will allow you to spot the good and bad points of each software, and make up your mind on which one matches your requirements better. Aside from the robust features, the solution that is easy to understand and use is always the better product.

People who want to save some time or want a Customer Experience Management Software suggestion from our experts might want to take a look at these top choices for the current year: Yotpo, Zendesk, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-Channel Engagement
  • Quick Survey Setup
  • Live Feedback Dashboard
  • Smart Label
  • Instant Response
  • Alerts and Digests

Pricing Info

zenloop offers custom enterprise pricing. Contact the vendor for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Wine in Black, RegioHelden, Windeln.de

Integrations

zenloop integrates with the following business systems and applications:

  • Zapier
  • Slack
  • Freshdesk
  • Zendesk
  • Webhooks
  • WooCommerce
  • Emarsys
  • Inxmail
  • Shopware
  • Shopify
  • Magento

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework.

Company Email

hello@zenloop.com

Contact No.

Company's Address

zenloop GmbH
Brunnenstraße 196, 10119 Berlin
Germany

It may not always be enough to just compare Qualtrics CX and zenloop with one another. While useful functionalities, pricing and customer experience are all crucial and should be included when making a final decision, you should also check out the recognition and awards merited by each service. Very often a less dominant service may turn out to be a good choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that despite limited market presence it’s a significant rival to the software that rule the market.

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