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Compare Qualtrics CX vs Smartlook

What is better Qualtrics CX or Smartlook? You have so many Customer Experience Management Software alternatives in today’s market that deciding on the best product may be frustrating. On our comparison page, we let you examine the tool, pricing conditions, available plans, and more details of Qualtrics CX and Smartlook.

It’s also possible to evaluate their score (9.1 for Qualtrics CX vs. 9.0 for Smartlook) and user satisfaction level (100% for Qualtrics CX vs. 96% for Smartlook). The scores and ratings give you a general idea how these two software products perform. Moreover, check if the software can integrate with your current business apps to guarantee greater productivity.

If you would like to quickly find the top Customer Experience Management Software according to our review team we advise you examine the following solutions: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Always-on visitor recordings
  • In-context recordings
  • Click heatmaps
  • Automatic event tracking
  • Conversion funnels
  • Conversion data
  • JS console
  • Filtering & segmentation
  • Integrations
  • Multi-device compatible
  • Collaboration & sharing
  • Event picker
  • Events data
  • Data history
  • Mobile apps

Pricing Info

All premium plans include a 10-day free trial.

For Website Analytics

Free

Recording & Heat Maps

  • Recording of mobile visitors
  • Support for Ajax and single-page apps
  • Recordings and heatmaps sharing
  • Visitor journey
  • Up to 100,000 visits per month
  • 2 filter levels
  • Up to 3 notes
  • Up to 3 heatmaps

Data Access

  • Event picker
  • EU data center
  • Last 3 days data history

Administration & Support

  • Unlimited projects
  • Up to 2 team members

Analytics

  • 2 events
  • 1 funnel

Starter – $19/month

  • All Free features, plus:
  • Up to 2,000,000 visits per month
  • Up to 3 months data history
  • Up to 4 team members
  • Filtering & segmentations
  • Unlimited notes
  • Unlimited heatmaps
  • Up to 3 months data history
  • Better heatmaps precision
  • Always-on recordings
  • Historical data in heatmaps
  • Different types of visitors in heatmaps
  • Skip inactivity
  • Speed of recordings
  • API and user identification
  • Premium integrations

Power – $79/month

  • All Starter features, plus:
  • Up to 12 months data history
  • Up to 10 team members
  • Unlimited events
  • Unlimited funnels
  • JS errors in console

Enterprise – By quote

  • All Power features, plus
  • Unlimited team members
  • Custom visits per month
  • Custom data history 

For Mobile App Analytics

Free – Beta (Smartlook for native iOS and Android apps)

  • 50,000 sessions/month
  • Always-on recordings
  • Unlimited funnels
  • Advanced filtering
  • 1 month data history
  • Unlimited events
  • API and user identification

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kiwi.com, CDN77, DeVono Cresa

Integrations

  • WordPress
  • PrestaShop
  • Shopify
  • Intercom
  • Google Analytics
  • Adobe Muse
  • Atomer
  • Big Cartel
  • BigCommerce
  • Binargon
  • Blogger
  • Boxloja
  • ClickShop
  • CS-cart
  • Drupal
  • ePages
  • eStranky
  • Fast-webstore
  • FASTcentrik
  • Gambio
  • Google Analytics
  • Google Sites
  • Google Tag Manager
  • inPage
  • Instapage
  • Jimdo
  • Joomla
  • LightCMS
  • Lightspeed
  • Magento
  • Mixpanel
  • Mozello
  • NetStranky
  • Open2b
  • OpenCart
  • Palbin
  • Piwik PRO
  • Piwik PRO Tag Manager
  • PrestaShop
  • Quicksilk
  • RedCart
  • Rocketoo
  • Segment
  • Sentry
  • Shoper
  • Shoplo
  • Shoprenter
  • Shoptec
  • Shoptet
  • Shopware
  • Shopify
  • Soteshop
  • Squarespace
  • Strikingly
  • Textpattern
  • UnasShop
  • Unbounce
  • Webgarden
  • Webmium
  • Webnode
  • Weby24
  • Weebly
  • Wix
  • WiziShop
  • WordPress
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualitative analytics solution for websites and mobile apps.

Company Email

Contact No.

Company's Address

Milady Horakove 13
Brno, Czech Republic 60200

In case you continue having second thoughts about which service will work best in your case it may be a sound idea to check out each service’s social metrics. These metrics are frequently an indicator of how popular each solution is and how extensive is its online presence. For example, in case of Facebook Qualtrics CX has 37664 likes on their official profile while Smartlook profile is liked by 32475 users.

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