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Compare QB Techs vs Salesforce LiveMessage

What is better QB Techs or Salesforce LiveMessage? Getting the best Customer Support Software product is all about comparing different solutions and figuring out the top application for your specific needs. Our exclusive system gives you an instant look at the general rating of QB Techs and Salesforce LiveMessage. For overall quality and performance, QB Techs scored 8.0, while Salesforce LiveMessage scored 8.9. On the other hand, for user satisfaction, QB Techs earned 98%, while Salesforce LiveMessage earned 100%.

Below it's also possible to verify their features, terms, plans, etc. to determine what program will be more appropriate for your company. One key element to check is if the software allows you to enable/disable permissions on different types of users to protect any sensitive business data.

At this time, the most popular solutions in our Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $49.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chart of Accounts Development
  • Reconciliations
  • Accounts Receivables/Payable Management
  • Oversee Bookkeeping
  • Payroll Processing
  • Payroll Obligations
  • Internal/External Analysis
  • Ratio Analysis
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing

Pricing Info

Depending on the type of services you’ve chosen, QB Techs offers four enterprise pricing packages to consider. Give the details a look, and select the best option for your business:

Bookkeeping Services – $49.95/hour

  • Casting/Posting/Importing of Transactions
  • Categorization or Classification into Respective Accounts
  • Checking, Credit Card, Paypal and Other Liability accounts.
  • Monthly Reconciliation Reports
  • Invoicing/Billing
  • Aging analysis
  • Data Analysis
  • Financial Reporting
  • Preparation of Monthly, Quarterly, and Yearly Financial Statements

Payroll Services – $99.95/hour

  • Commission Reports
  • Timesheets
  • Wages and Salaries Statements (Employee Wise, Department Wise),
  • Bonus and all other benefits statements.
  • Pay Slip and Pay Checks
  • Leave Encashment
  • Vacations and Sick Leave Tracking
  • Determination of the Payroll Taxes Withheld (Liability)
  • All IRS Obligation like Form W2, W3 and 940.
  • 401K, Medical Insurance and other deductions from the employees’ Paychecks.
  • Workers Compensation Reporting
  • All required obligations towards your independent contractors

Financial Analysis – $49.95/hour

  • Internal/External Analysis:
  • Ratio Analysis,
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Determination of the Overall Objectives, Mission and Vision of an idea

QuickBooks Solutions – $599.95

  • QuickBooks Setup and Training
  • Data Integration (QuickBooks and 3rd part apps for different industries.
  • Complete AP/AR and Reconciliation Solutions through applications where necessary.
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QB Techs helps you choose the best possible accounting automation software suitable for your business model. They provide 24/7 technical support for QuickBooks.

Company Email

Contact No.

Company's Address

1968 S. Coast HWY #564
Laguna Beach, CA 92651
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Landline Texting to Existing Office, 800 Numbers for the US, New Numbers for Non-US Locations
  • Facebook Messenger Integration
  • SMS Texting
  • Custom Workflows
  • Two-Way Text Messaging Channel
  • Standard SMS Text Messages
  • Sync and Log Text Chat with Leads, Person Accounts, Contacts
  • Bulk SMS Text Messaging Campaigns
  • Lead Nurturing
  • Outbound Text Messages
  • Appointment Reminders
  • Notifications
  • Interactive Message Response (IMR)
  • Text-to-Case
  • Omnichannel Integration
  • Smart Routing
  • Customer Feedback and Analytics
  • Multiple, Simultaneous Chat Sessions
  • Picture Messaging/MMS
  • Conversation History
  • Complete SMS Text Solution
  • Business-Class Text Platform
  • Click-to-Text Feature on Website

Pricing Info

Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PGE, Ultra Music Festival, NCR Silver

Integrations

Salesforce LiveMessage integrates with the following:

  • SMS texting (custom workflow via Lightning Process Builder)
  • Facebook Messenger
  • Salesforce Service Cloud (Console required)
  • Salesforce Sales Cloud (Console required)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A mobile messaging platform through SMS and Facebook for delivering personalized customer support.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you choose a app that you are sure will work best for your company you shouldn’t only pay attention to what professionals have to say about it. Very often individual experience with the product may be different, depending on your own goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for every software to give you an immediate impression of how real users of QB Techs and Salesforce LiveMessage rate their contact with the app. Our algorithm is based on detailed analysis of product mentions on other websites, social media and blogs, so you are going to get a full and reliable landscape of what other users think about each solution. In this example QB Techs got a total satisfaction rating at 98% while for Salesforce LiveMessage 100% of people say they had an enjoyable experience with it.

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