What is better Pure Chat or Salesforce Service Cloud? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Pure Chat attained 8.6 points, while Salesforce Service Cloud gained 9.6 points. Meanwhile, for user satisfaction, Pure Chat scored 97%, while Salesforce Service Cloud scored 97%.
Details about their characteristics, tools, supported platforms, customer service, etc. are provided below to give you a more accurate assessment. Remember to get only the features that you need so as not to waste cash for features that are unnecessary.
Those of you who are pressed for time or could use a Live Chat Software recommendation from our team might want to examine these top choices for this year: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
If you compare various Customer Support Software apps you shouldn’t simply look at their features list and provided pricing packages. Keep in mind the service must be matching your work processes and company so the more flexible their offer the better. Find our what platforms are supported by Pure Chat and Salesforce Service Cloud and be certain you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this may be a deal breaker for many companies.
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