What is better Pulsedesk or Velaro? Comparing products to get the best Customer Support Software need not be tough. On our review platform, it is possible to match Pulsedesk and Velaro and quickly evaluate their varying features. We allow you to take a look at their uniqe benefits, supported devices, customer support, prices, terms, plus more.
It's also possible to examine their overall score (8.9 for Pulsedesk vs. 8.7 for Velaro) and overall customer satisfaction level (98% for Pulsedesk vs. 91% for Velaro). Spend some time and review your best options and see which one is ideal for your company. Similarly, you have to assess the software company’s background; are they reliable and will they still be on the market in the future?
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Please keep in mind that while both Pulsedesk and Velaro may offer an outstanding range of features each service could be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a company size they are catering to. Some features may scale up effectively for huge enterprises but if you own a small or mid-sized company it’s usually more sensible to refrain paying for complex functionalities that you may never have a chance to use.
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