ProProfs Knowledge Base
NOAWARDS
YET
Pricing:
Starting from $9
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Create online FAQs & more
- Upload articles, videos & more
- Brand with your logo and colors
- Publish site as a PDF
- Nothing to install or maintain
- View on all devices & browsers
- Authenticate users with SSO
- Highly searchable FAQ
- Restrict access & user roles
- Create private knowledgebases
- Integrate with Google Analytics
- Gather feedback from users
Pricing Info
Pricing Info
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
- Unlimited Authors, Sites & Users
- Integrations
- Single Sign-On
- Email and Phone Support
- 20 Pages – Free
- 40 Pages – $9/month (monthly) or $18/month (annually)
- 100 Pages – $40/month (monthly) or $36/month (annually)
- 200 Pages – $80/month (monthly) or $73/month (annually)
- 500 Pages – $150/month (monthly) or $137/month (annually)
- 1,000 Pages – $300/month (monthly) or $274/month (annually)
- 2,000 Pages – $500/month (monthly) or $458/month (annually)
- 5,000 Pages – $700/month (monthly) or $641/month (annually)
- 10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
- All Business Plan Features
- White Label
- Merge Tags
- Workflow Approvals
- Tooltips, Lightboxes & Pop-ups
- Enterprise Security
- Vault
- Premium Support
- 20 Pages – $10/month (monthly) or $9/month (annually)
- 40 Pages – $20/month (monthly) or $18/month (annually)
- 100 Pages – $50/month (monthly) or $45/month (annually)
- 200 Pages – $100/month (monthly) or $91/month (annually)
- 500 Pages – $170/month (monthly) or $155/month (annually)
- 1,000 Pages – $350/month (monthly) or $320/month (annually)
- 2,000 Pages – $600/month (monthly) or $549/month (annually)
- 5,000 Pages – $900/month (monthly) or $824/month (annually)
- 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
Integrations
Integrations
ProProfs Knowledge Base supports integration with the following business systems and applications:
- Zendesk
- Desk.com
- Freshdesk
- Google Analytics
- Google Fonts
- Google Translate
- LiveChat
- Olark
- SnapEngage
- Wufoo
- Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
Company Email
support@proprofs.com
Contact No.
Company's Address
6800 Altamor Drive,
Los Angeles, CA 90045, USA
ProProfs Knowledge Base Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Authoring
- Internal Use
- External Use
- Analytics & Management Reports
- Publishing
- User & Guide Administration
- APIs
Pricing Info
Intern – $6/user/month
- Authoring Tools except Clone Guides
- Unlimited Internal Incidents
- Responsive view for Agent traversal
- Mobile compatible (for field agents)
- Yonyx Landing Page – Browse Guides
- Embed Yonyx Landing Page in CRM
- Guide, User, Author Activity Reports
- 2 Lines of Businesses
- 1 Catalog Per Line Of Business
- User and Guide Administration
- Email Support
Junior – $11/user/month
- All Intern features
- Co-Branding of guides – fonts/colors/size/logos
- Email Customer Compliments and Escalations to Author
- Cumulative Tranversal Analytics
- 2 Lines of Businesses
- 4 Catalogs Per Line of Business
- Email and Phone Support
Professional – $17/user/month
- All Junior features
- Clone GuidesFull text search across all published guides
- Generate Yonyx OneClickTM Transcript for CRM integration
- Create ticket in CRM from Yonyx Guides
- Incident Details – including csv export
- 2 Lines of Businesses
- 8 Catalogs per Line of Business
- Javascript APIs
- REST APIs
- Email and Phone Support
- Account Management
Executive – $22/user/month
- All Professional features
- Single-Sign-On (SSO) Integration
- Unlimited Lines of Businesses
- Unlimited Catalogs per Line of Business
- URL Branding
Integrations
Yonyx integrates with the following business systems and applications:
- Zendesk
- Microsoft Dynamics CRM
- Freshdesk
- Salesforce Desk.com
- Salesforce Service Cloud
- NetSuite
- Oracle RightNow Contact Center Experience
- ServiceNow
- Oracle Service Cloud
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fonality, Mailstreet, McNally, Apptix
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
Company Email
sales@yonyx.com
Contact No.
Company's Address
Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
Yonyx Comparisons
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The services examined on this page are merely a small sample of our entire Customer Support Software category and you should take into account that there could be more desirable options available. If you want to make sure you make the optimal decision for your company we strongly suggest that you analyze more solutions first. You may also want to study our top 10 Customer Support Software ranking to learn which software are currently the highest-rated ones and leaders in the market.
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