What is better ProProfs Knowledge Base or ALVAO? Specific businesses need different types of Customer Support Software. To learn which one meets your needs, consider comparing various alternatives feature by feature an taking into consideration their conditions and pricing. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: ProProfs Knowledge Base (8.5) vs. ALVAO (8.7) for all round quality and usefulness; ProProfs Knowledge Base (100%) vs. ALVAO (96%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a more sensible choice for your company. A simple, practical tip is to note down the strengths and weaknesses of both applications side by side and see which solution has more benefits.
People who want to save some time or could use a Customer Support Software recommendation from our experts may want to examine these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
It may not always be sufficient to simply compare ProProfs Knowledge Base and ALVAO against each other. While specific tools, cost and user experience are all important and should be included when making a final decision, you should also pay attention to the recognition and awards won by every service. In many cases a less popular service may turn out to be an amazing choice that was distinguished with SaaS awards such as our Supreme Software Award which reveals that despite limited market popularity it’s a worthy rival to the software that dominate the market.
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