What is better Predictive Dialer or CloudTalk? If you’re having a hard time selecting the best Customer Support Software product for your situation, try to compare the available software and find out which solution offers more benefits. In particular, here you can assess Predictive Dialer (overall score: 8.0; user rating: 100%) vs. CloudTalk (overall score: 8.5; user rating: 100%) for their overall performance.
You can also see which one provides more functions that you need or which has more suitable pricing plans for your current budget. Working with a clear table to match their features will significantly boost the chances of getting the appropriate product for your company. Take a closer look at other aspects of the software like intuitiveness, flexibility, scalability, and pricing options.
We did our best to review all popular Call Center Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
When you choose a app that you believe will work best for your business you shouldn’t simply limit yourself to what reviewers have to say about it. Quite frequently personal experience with the product will vary, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how real users of Predictive Dialer and CloudTalk evaluate their experience with the software. Our algorithm is built around advanced analysis of product appearances on other sites, social media and blogs, so you are going to get a complete and reliable landscape of what other users think about every service. In this example Predictive Dialer got a total satisfaction rating at 100% while for CloudTalk 100% of people say they had an enjoyable experience with it.
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