Genesys Cloud

NOAWARDS
YET
Pricing:
By quote
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Browser-based
- Role-based Security
- User-friendly aliases/tags for cryptic parameter names
- Built-in validation for parameters
- Comprehensive audit trail
- Real-time key-value pair updates
- Standard hardware & software-based
- Model-View-Controller (MVC) architecture
Pricing Info
Pricing Info
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Emblem Health
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DCCM is a role-based configuration management solution that helps business users dynamically achieve service level objectives.
Company Email
sales@pointel.com
Contact No.
Company's Address
Pointel, Inc.
1941 Oak Tree Rd, Suite 104, Edison, NJ 08820,
US
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- ACD
- Speech-Enabled IVR
- Outbound Dialing
- Outbound Campaigns
- Graphical Scripting
- Workforce Management
- Recordings
- Quality Evaluations
- Speech Analytics
- Supervisory Actions
- Reporting and Analytics
- PureCloud for Altocloud
- Data Integrations
- User Profile Integrations
- Native Mobile Apps
- GDPR Compliance
- HIPAA Compliance
- PCI-DSS – Secure IVR
- Audio Conferencing
- Call Recording
- Chat
- Cloud IP PBX
- Desktop Sharing
- Directory
- File Sharing
- Group Ring, Hunt Groups
- Inbound and Outbound Faxing
- Unified Inbox
- Video Calling
- Voicemail
- WebRTC Softphone
Pricing Info
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Integrations
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
- Salesforce
- Zendesk
- Oracle Service Cloud
- SugarCRM
- Microsoft Dynamics 365
- GSuite
- OneLogin
- Microsoft Active Directory
- Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Company Email
info@genesys.com
Contact No.
Company's Address
2001 Junipero Serra Blvd
Daly City, CA 94014
USA
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Both Pointel Dynamic Contact Center Manager and Genesys Cloud were evaluated by a group of independent B2B experts who conducted a detailed study of all important elements of every app. Their ultimate rating was prepared with unique SmartScore algorithm that provides a separate partial score to each factor such as: main features, customer support, mobile device support, security, user satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a business so we make sure we pay attention to all aspects of a app before giving it a final score.
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