What is better Pointel Dynamic Contact Center Manager or Genesys Cloud? The perfect Customer Support Software is a service that can handle your company’s specific needs. You can find which solution works really with your business if you compare a wider range of products before you decide which one is the best.
As an example, Pointel Dynamic Contact Center Manager and Genesys Cloud are scored at 8.0 and 9.0, respectively, for general quality and performance. Similarly, Pointel Dynamic Contact Center Manager and Genesys Cloud have a user satisfaction rating of N/A% and 93%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with a current user of the software and ask for their opinion regarding the application in question.
We did our best to review all popular Call Center Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, JustCall, Freshdesk Contact Center.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Both Pointel Dynamic Contact Center Manager and Genesys Cloud were evaluated by a group of independent B2B experts who conducted a detailed study of all important elements of every app. Their ultimate rating was prepared with unique SmartScore algorithm that provides a separate partial score to each factor such as: main features, customer support, mobile device support, security, user satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a business so we make sure we pay attention to all aspects of a app before giving it a final score.
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