What is better PlayVox or Velaro? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, PlayVox attained 8.4 points, while Velaro gained 8.7 points. Meanwhile, for user satisfaction, PlayVox scored 91%, while Velaro scored 91%.
Information regarding their functions, tools, supported platforms, customer support, plus more are available below to give you a more correct review. Don’t forget to get only the functions your company needs to avoid wasting money for features that you won’t be using.
Currently, the best products in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
In the event you continue having doubts about which software will be best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular each software is and how large is its online presence.For example, if you analyze PlayVox LinkedIn account you’ll learn that they are followed by 371 people. In case of Velaro the amount of followers on their LinkedIn page is 245.
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