Compare PlayVox vs. Masskom

If you want to get a convenient way to decide which Gamification Software product is better, our unique system gives PlayVox a score of 8.4 and Masskom a score of 6.0 for all round quality and performance. Moreover, PlayVox is rated at 100%, while Masskom is rated 100% for their user satisfaction level. You can also assess their product details, including functions, tools, options, plans, costs, and more. Check whether the solution can customize a few of its funnels to make sure the app fits your own business processes. Our team put a lot of effort to review all popular Customer Support Software services available on the market, but among them these three deserved our special attention: Samanage, Freshdesk, LiveAgent.
Software

PlayVox

VS

Masskom

VS

PlayVox screenshot Masskom screenshot
Pricing Page

Score

Our Score

8.4 ?

Our Score

6.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$25

$10

Pricing Type

Pricing Type

Monthly payment | One-time payment Free | Monthly payment
Complete Review

Complete Review

Overview

Overview

PlayVox offers call center quality assurance, training and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Masskom provides a cloud-based sales motivation and internal communications software, designed to help increase sales productivity and to improve performance.
Quick Links
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

USA, UK, Canada, International USA, International
Phone No.

Phone No.

+1-415-854-3801 1- 844-627-7566
Integrations

Integrations

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9

Masskom integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Zendesk
  • Google Calendar
  • Salesforce
  • YouTube
  • Bing
  • Yahoo
  • Jira
Contact Email

Contact Email

sales@playvox.com info@masskom.com
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

Masskom is available in three different SMB and enterprise pricing plans, including a lifetime free package. Here are the details:

  • Free
  • SMB – $10/employee/month
  • Corporate – $200/Zone/Month
Contact Address

Contact Address

440 N. Wolfe Rd
Sunnyvale, CA 94085
USA
1005 Arlington Lane
San Jose, CA 95129
USA
Pricing Page

Pricing Page

Learn more about PlayVox pricing Learn more about Masskom pricing
Customer Support

Customer Support

Phone Live Support
Ticket
Phone
Popular Clients

Popular Clients

Google, Neustar, Thumbtack, XBOX ONE Redbooth, RingCentral, DemandGen
Available Features

Available Features

PlayVox FEATURES

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

Masskom FEATURES

  • Leaderboards
  • Real-time Koms
  • Mobility in communication
  • CRM
  • Zones
  • Integrations
  • News tickers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Gamification Software will be perfect enough to cover all the needs of a company. Though core features of PlayVox and Masskom are obviously a priority you should also carefully explore the integrations offered by each service. Quote frequently your team will already be working with other types of B2B software in your company and it’s definitely better to select services that integrate well with one another. If you do that you will be able to guarantee a smooth exchange of information between your teams and apps, which can really reduce time wasted on migrating between one software and the other.