What is better Pindrop or VCC Live? There are many Customer Support Software products in the market today. The ideal way to find out which product fits your needs best is to compare them side by side. As an example, here you can assess Pindrop and VCC Live for their overall score (7.6 vs. 8.4, respectively) or their user satisfaction rating (94% vs. 98%, respectively).
You can also compare their capabilities and pricing stipulations and other helpful facts below. When matching products be sure to examine their corresponding features and mark their differences to have a clearer picture of both deals. What is more keep in mind to assess secondary factors such as security, backup, usability, and helpdesk support.
We did our best to review all popular Call Center Software solutions available on the market, but among them these three deserved our special attention: JustCall, Zendesk, Freshdesk Contact Center.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
When you choose a product that you are sure will work best for your team you shouldn’t simply limit yourself to what experts have to say about it. Very often individual experience with the service may change, depending on your own goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick overview of how real users of Pindrop and VCC Live estimate their experience with the solution. Our system is built around advanced analysis of product mentions on other sites, social networks as well as blogs, so you will receive a comprehensive and credible landscape of what other clients think about every solution. In this case Pindrop got a total satisfaction rating at 94% while for VCC Live 98% of users say they had a positive experience with it.
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