Opsgenie
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Event Grouping & Enrichment
- Reliable & Rich Alerting
- Scheduling & Automated Escalations
- Mobile Incident Management
- Real-Time Collaboration
- System & User Reporting
- Always-On, Guaranteed Delivery
- Enterprise-Grade Security & Controls
- Service Grouping
Pricing Info
Pricing Info
Lite Plan – $9/month/user (annual billing) or $10/month/user
- Unlimited SMS, Phone Alerts (USA and Canada)
- Reliable Alerting
- 100+ Integrations
- Automatic Escalation
- Support Knowledge Base
Basic Plan – $29/month/user (annual billing) or $34/month/user
- All Lite Plan features
- 25 Global SMS and Phone Alerts
- On-call Schedules
- Incident Urgencies
- Email Support
- 500 API Requests Monthly
- 1 Year Data Retention
Standard Plan – $49/month/user (annual billing) or $59/month/user
- All Basic Plan features
- Unlimited Global SMS and Phone Alerts
- Enterprise Integrations
- Advanced Analytics
- Single Sign-on
- Team Organization
- Unlimited API Requests
- Custom Incident Urgencies
- Phone + Email Support
- Unlimited Data Retention
- Service Agreements
Enterprise Plan – $99/month/user (annual billing)
- All Standard Plan features
- Dedicated Customer Success Manager
- Customized SLAs
- Unlimited Read-Only Users
- Downtime Insurance Protection
Integrations
Integrations
PagerDuty integrates with many business systems and applications including:
- Ansible
- Apica
- App Dynamics
- App Formix
- Aruba
- Catchpoint
- Bitium
- BMC Remedy
- Desk.com
- Flowdock
- Freshservice Gitter
- Glip
- Demisto
- Crashlyticcs
- Ghost Inspector
- Honeybadger
- HP Sitscope
- Kayako
- Keynote
- Intellinote
- LogicMonitor
- MailHop
- Microsoft Azure
- Monitis
- Okta
- Slack
- Raygun
- Opsee
- Zapier
- Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AirBNB, Okta, E-Harmony
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An incident management platform that provides reliable incident notifications via email, push, SMS, and phone. It also enables automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. PagerDuty leverages machine learning in aggregating and correlating events and turning them into actionable alerts.
Company Email
support@pagerduty.com
Contact No.
Company's Address
600 Townsend St., #200
San Francisco, CA 94103
PagerDuty Comparisons
Popular PagerDuty Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Incident management
- Action mapping and reliable alerting systems
- On-call management and escalations
- Advanced post-incident analysis and reporting
- Real-time incident event tracking
- Service-aware management
- Incident command center
- Web conference bridge
- Stakeholder communications
- Multiple integrations
- Native mobile application
Pricing Info
Available pricing plans:
Free
- Up to 5 users
- Unlimited number of alerts
- Email notifications (unlimited)
- Android/iOS push notifications (unlimited)
- 100 SMS notifications (US and Canada)
- 100 SMS notifications (International)
- iOS and Android mobile applications
- API request limits depending on the number of users x1000
- Team-based organization and visibility
- Data segmentation
- On-call management (schedules, escalation, and routing rules)
- Optional alert fields
- Alert lifecycle tracking
- Alert classification (tags)
- Monitoring integrations
- ChatOps integrations
- 3-month data retention
- Community customer support coverage
Essentials – $11/user/month ($9/user/month when billed annually)
- Unlimited alerts, email, and android/iOS push notifications.
- US and Canada SMS/Voice notifications
- number of user x100
- $0.10 per additional notification
- International SMS/Voice notifications
- number of users x25
- $0.35 per additional notification
- API request limits depending on the number of users x1000.
- iOS, Android, and Blackberry Dynamics mobile app
- Monitoring and ChatOps integrations
- Customizable bi-directional integrations with Jira Software and Jira Service Desk
- Downloadable and schedulable reports
- Resource usage reports
- 6-month data retention
- Email and chat support
Standard – $23/user/month ($19/user/month when billed annually)
- All Essential plan features
- Unlimited SMS/Voice notifications for US and Canda and international territories.
- Unlimited access to Opsgenie APIs
- Rich actionable alerts
- Automated Opsgenie actions
- Advanced alert enrichment
- Advanced alert customization
- Custom alert actions
- Alert and notification policies
- Customizable bi-directional integrations
- Outbound integrations
- Bi-directional integration with Jira Software and Jira Service Desk
- Bi-directional integrations with ITSM Tools
- Integrations with in-house/on-premise systems
- Action mapping system
- Incoming phone call routing
- $10/number/month if from a phone number (1 free)
- $0.10/minute if from within US and Canada territories (100 minutes free)
- $0.35/minute for international calls
- Heartbeat monitoring
- Single sign-on access
- Custom user roles
- Central notification rule management
- Advanced reporting analytics
- Downloadable and schedulable reports
- Resource usage reports
- Monthly overview analytics
- Operational efficiency analytics
- On-call analytics
- 1-year data retention
Enterprise – $35/user/month ($29/user/month when billed annually)
- All Standard plan features
- External services
- Service status pages
- Service subscriptions
- Service and infrastructure health analysis
- Team-based service management
- Planning and scenarios
- Alert to incident roll-up
- Incident command center
- Advanced post-incident analysis
- Incident postmortems
- Real-time incident event tracking
- Web conference bridge
- Free stakeholder communications
- Data encryption
- Conference attendance and efficiency analytics
- Post-incident analysis reporting
- Service and infrastructure health analysis
- Unlimited data retention
- 24/7 email, chat, and phone support
Integrations
Opsgenie integrates with more than 200 applications including popular ITSM and ticketing, monitoring, and chat tools, as well as other communication and collaboration systems. Below are some of them:
- AirBrake
- Amazon CloudTrail
- API
- Atlassian Statuspage
- Azure
- Bamboo
- BigPanda
- Bitbucket
- Campfire
- Catchpoint
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Washington Post, Bitly, Looker
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive incident management system that facilitates issue forecasting, reporting, and resolution. Unlike traditional issue monitoring and reporting, Opsgenie can forecast potential issues based on aggregated signals.
Company Email
sales@opsgenie.com
Contact No.
Company's Address
465 Pine Street
San Francisco, CA 94104
USA
Opsgenie Comparisons
Popular Opsgenie Alternatives
It may not always be enough to just compare PagerDuty and Opsgenie with one another. While specific functionalities, cost and customer reviews are all crucial and should be considered when making a final decision, you should also check out the recognition and awards merited by each service. In many cases a less known service may turn out to be a great choice that was distinguished with industry awards such as our Great User Experience Award which proves that regardless of smaller market popularity it’s a significant rival to the services that rule the market.
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