What is better Opsgenie or Freshservice? The perfect IT Management Software is a service that can tackle your company’s unique demands. It is possible to find which solution is best suited for your company if you compare numerous products before you decide which one is the best.
As an example, Opsgenie and Freshservice are scored at 9.2 and 9.4, respectively, for all round quality and performance. Similarly, Opsgenie and Freshservice have a user satisfaction rating of 98% and 97%, respectively, which reveals the general satisfaction they get from customers. Moreover, get in touch with a current client of the software and ask for their opinion regarding the application in question.
We are aware that not all companies have enough time to test a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Application Performance Monitoring Software category are: Uptime Cloud Monitor, Dynatrace, Smartbear BugSnag.
Opsgenie integrates with more than 200 applications including popular ITSM and ticketing, monitoring, and chat tools, as well as other communication and collaboration systems. Below are some of them:
AirBrake
Amazon CloudTrail
API
Atlassian Statuspage
Azure
Bamboo
BigPanda
Bitbucket
Campfire
Catchpoint
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Washington Post, Bitly, Looker
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive incident management system that facilitates issue forecasting, reporting, and resolution. Unlike traditional issue monitoring and reporting, Opsgenie can forecast potential issues based on aggregated signals.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
In case you are still having doubts about which service will be best for your company it may be a good idea to check out each service’s social metrics. Such metrics are usually a sign of how popular a given solution is and how extensive is its online presence. For instance, in case of Facebook Opsgenie has 281806 likes on their official page while Freshservice profile is liked by 7557 people.
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