Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Incident management
- Action mapping and reliable alerting systems
- On-call management and escalations
- Advanced post-incident analysis and reporting
- Real-time incident event tracking
- Service-aware management
- Incident command center
- Web conference bridge
- Stakeholder communications
- Multiple integrations
- Native mobile application
Pricing Info
Pricing Info
Available pricing plans:
Free
- Up to 5 users
- Unlimited number of alerts
- Email notifications (unlimited)
- Android/iOS push notifications (unlimited)
- 100 SMS notifications (US and Canada)
- 100 SMS notifications (International)
- iOS and Android mobile applications
- API request limits depending on the number of users x1000
- Team-based organization and visibility
- Data segmentation
- On-call management (schedules, escalation, and routing rules)
- Optional alert fields
- Alert lifecycle tracking
- Alert classification (tags)
- Monitoring integrations
- ChatOps integrations
- 3-month data retention
- Community customer support coverage
Essentials – $11/user/month ($9/user/month when billed annually)
- Unlimited alerts, email, and android/iOS push notifications.
- US and Canada SMS/Voice notifications
- number of user x100
- $0.10 per additional notification
- International SMS/Voice notifications
- number of users x25
- $0.35 per additional notification
- API request limits depending on the number of users x1000.
- iOS, Android, and Blackberry Dynamics mobile app
- Monitoring and ChatOps integrations
- Customizable bi-directional integrations with Jira Software and Jira Service Desk
- Downloadable and schedulable reports
- Resource usage reports
- 6-month data retention
- Email and chat support
Standard – $23/user/month ($19/user/month when billed annually)
- All Essential plan features
- Unlimited SMS/Voice notifications for US and Canda and international territories.
- Unlimited access to Opsgenie APIs
- Rich actionable alerts
- Automated Opsgenie actions
- Advanced alert enrichment
- Advanced alert customization
- Custom alert actions
- Alert and notification policies
- Customizable bi-directional integrations
- Outbound integrations
- Bi-directional integration with Jira Software and Jira Service Desk
- Bi-directional integrations with ITSM Tools
- Integrations with in-house/on-premise systems
- Action mapping system
- Incoming phone call routing
- $10/number/month if from a phone number (1 free)
- $0.10/minute if from within US and Canada territories (100 minutes free)
- $0.35/minute for international calls
- Heartbeat monitoring
- Single sign-on access
- Custom user roles
- Central notification rule management
- Advanced reporting analytics
- Downloadable and schedulable reports
- Resource usage reports
- Monthly overview analytics
- Operational efficiency analytics
- On-call analytics
- 1-year data retention
Enterprise – $35/user/month ($29/user/month when billed annually)
- All Standard plan features
- External services
- Service status pages
- Service subscriptions
- Service and infrastructure health analysis
- Team-based service management
- Planning and scenarios
- Alert to incident roll-up
- Incident command center
- Advanced post-incident analysis
- Incident postmortems
- Real-time incident event tracking
- Web conference bridge
- Free stakeholder communications
- Data encryption
- Conference attendance and efficiency analytics
- Post-incident analysis reporting
- Service and infrastructure health analysis
- Unlimited data retention
- 24/7 email, chat, and phone support
Integrations
Integrations
Opsgenie integrates with more than 200 applications including popular ITSM and ticketing, monitoring, and chat tools, as well as other communication and collaboration systems. Below are some of them:
- AirBrake
- Amazon CloudTrail
- API
- Atlassian Statuspage
- Azure
- Bamboo
- BigPanda
- Bitbucket
- Campfire
- Catchpoint
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Washington Post, Bitly, Looker
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive incident management system that facilitates issue forecasting, reporting, and resolution. Unlike traditional issue monitoring and reporting, Opsgenie can forecast potential issues based on aggregated signals.
Company Email
sales@opsgenie.com
Contact No.
Company's Address
465 Pine Street
San Francisco, CA 94104
USA
Opsgenie Comparisons
Popular Opsgenie Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
In case you are still having doubts about which service will be best for your company it may be a good idea to check out each service’s social metrics. Such metrics are usually a sign of how popular a given solution is and how extensive is its online presence. For instance, in case of Facebook Opsgenie has 281806 likes on their official page while Freshservice profile is liked by 7557 people.
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