ZupportDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Oxygen Express Help Desk
- 100% Web Based Interface
- Easily Configurable
- Manage Service Level Agreements
- Knowledge Base
- Incident & Problem Management
- Help Desk Reports
- Multi-Site Support
- Single Sign on
- Automate Processes with Business Routing Rules
- Fast Deployment
- Comprehensive History and Audit Trail
Oxygen Team Help Desk
- 100% Web Based
- Incident & Event Manager
- Email to Ticket Creation
- Customer Self Service Portal
- Service Level Agreement Manager
- Advanced Report Writer
- Business Process Mapping
- Automatic Routing Rules
- Problem & Change Management
- Change Management
- Software and Hardware License Management
- Asset Management
Oxygen Enterprise Help Desk
- 100% Web Based
- Multi-Site Help Desk
- Customer Self Service Portal
- Single Sign-On Active Directory
- SLA Manager
- Software License Manager
- Email to Ticket creation
- Business Process Mapping
- Routing Rules Automation
- CMDB (Change Management Database)
- Release and Configuration Management
- Integration Services
Pricing Info
Pricing Info
Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.
Standard Perpetual license – starts at £895
- Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.
On-Demand Saas – start at £25 per operator per month
- Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Company Email
oxygensupport@SSH-group.com
Contact No.
Company's Address
Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
Oxygen Help Desk Comparisons
Popular Oxygen Help Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Live Chat
- Ticket Support
- Knowledge Base
- Contact Management
- Customizable Chat Window
- Real-Time Dashboard
- Social Media Integrations
- Proactive Visitor Engagement
- Support Ticket Filters
- Ticket Assignment and Tracking
- Quick Search
Pricing Info
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
- 3 Users Max
- 1 Widget
- 30 Chats Per Month
- 30 Day Chat History
- Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
- Unlimited Widgets
- Unlimited Chats
- Unlimited Chat History
- Advanced Chat Customization
- Widget Rebranding
- Proactive Chat
- Real-Time Dashboard
- Triggers
- Departments
- Roles & Permissions
- Analytical Reports
- Unlimited Contacts
- Rich Content Articles
- Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
- 3 Users Max
- 30 Tickets Per Month
- 1 Inbox
- 1 Workflow
Business – $15/month or $12/month (Annual Billing)
- Unlimited Tickets
- Unlimited Inboxes
- Unlimited Workflows
- Service Level Agreements (SLAs)
- Facebook Integration
- Real-Time Dashboard
- Feedback Widget
- Departments
- Outbound Emails
- Roles & Permissions
- Analytical Reports
- Unlimited Contacts
- Rich Content Articles
- Customizable Header & Footer
Integrations
ZupportDesk integrates with the following business systems and applications:
- Facebook Messenger
- WordPress
- Shopify
- Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ZupportDesk is a powerful cloud-based help desk solution that helps your business provide better customer support.
Company Email
info@zupportdesk.com
Contact No.
Company's Address
Zupportdesk
Torshamnsgatan 28 A,
164 40 Kista,
Sweden
ZupportDesk Comparisons
Popular ZupportDesk Alternatives
It may not always be enough to just compare Oxygen Help Desk and ZupportDesk against each other. While useful functionalities, cost and user experience are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by each solution. Very often a less popular solution may turn out to be a great choice that was distinguished with B2B awards such as our Experts’ Choice Award which proves that in spite of smaller market popularity it’s a significant rival to the apps that rule the market.
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