Deskpro
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Oxygen Express Help Desk
- 100% Web Based Interface
- Easily Configurable
- Manage Service Level Agreements
- Knowledge Base
- Incident & Problem Management
- Help Desk Reports
- Multi-Site Support
- Single Sign on
- Automate Processes with Business Routing Rules
- Fast Deployment
- Comprehensive History and Audit Trail
Oxygen Team Help Desk
- 100% Web Based
- Incident & Event Manager
- Email to Ticket Creation
- Customer Self Service Portal
- Service Level Agreement Manager
- Advanced Report Writer
- Business Process Mapping
- Automatic Routing Rules
- Problem & Change Management
- Change Management
- Software and Hardware License Management
- Asset Management
Oxygen Enterprise Help Desk
- 100% Web Based
- Multi-Site Help Desk
- Customer Self Service Portal
- Single Sign-On Active Directory
- SLA Manager
- Software License Manager
- Email to Ticket creation
- Business Process Mapping
- Routing Rules Automation
- CMDB (Change Management Database)
- Release and Configuration Management
- Integration Services
Pricing Info
Pricing Info
Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.
Standard Perpetual license – starts at £895
- Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.
On-Demand Saas – start at £25 per operator per month
- Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Company Email
oxygensupport@SSH-group.com
Contact No.
Company's Address
Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
Oxygen Help Desk Comparisons
Popular Oxygen Help Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Email to Ticket Conversion
- Ticket Form Builder
- Departments
- Custom Fields
- Agent Ticket Notes
- Ticket Triggers
- Ticket Escalations
- Ticket Logs
- Quick Search
- Ticket Macros
- Mass Actions
- Drag and Drop Attachments
- Ticket Tasks
- Labels
- Agent Teams
- CC’ed Users
- Ticket Merge
- Ticket Flags
- Quick Grouping
- Ticket Filters
- Table View / CSV Export
- Customizable Views
- Agent Email Reply
- Text Snippets
- Print & PDF
- Agent Create Ticket
- Google Apps Integration
- Knowledgebase Categorisation
- Comments
- Pro Active Search
- Revision History
- Search Engine Optimization (SEO)
- Content Validation
- WYSIWYG Editor
- Search
- Glossary
- News
- Downloads
- Draft Content
- Related Content
- Live Chat
- Feedback
- Branding
- Reporting
- Cloud or Self Host
- Integrate and SS)
- Teamwork
- CRM
- Multilingual
- Support
Pricing Info
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Team: $29 per agent/month
- Cloud or On-Premise Deployment
- Standard Support
- Multi-channels
- Automations
- CRM
- Customization
- Help Center
- 1000+ Apps & Integrations
- Full REST API
- Multi-Brand
- Localization
- iOS & Android Apps
- Reporting
- Search
- Voice
- ISO 27001 Certified
- ITIL
- Data Center Choice (US/EU/UK)
- Two-Factor Authentication
Professional: $59 per agent/month
Everything in Team, plus:
- Premium Support 24/5
- Multi-Accounts
- Named Account Manager
- Auto-Translate
- NEW
- Uptime SLA
- Larger Attachments
- Beta Features
- Extended Multi-Brand
- Unbranding / Whitelabelling
- Custom Reports
- Collections (soon)
- Chatbots (soon)
Enterprise: Get in touch for pricing
Everything in Professional, plus:
- Enterprise Support 24/7
- Unlimited Multi-Brand
- Data Center Choice (Global)
- Product Previews
- Free Agent Certification
- Free Onboarding
- Quarterly Health Checks
- Sandbox
- Net 30 Payment
- Enterprise Uptime SLA
- Security Reviews
- Extended API Rate Limit (soon)
- Unlimited Multi-Accounts (soon)
- HIPAA & SOC 2 Type II (soon)
- Support SLA
- Custom Feature Development
- Custom Contracts
Integrations
Deskpro supports integrations with the following business systems and applications:
- JIRA
- Highrise
- Salesforce
- Trello
- HipChat
- Magento
- Microsoft Translator
- Active Directory
- LDAP
- SAML
- OneLogin
- Okta
- Google+
- eZ Publish
- Twilio
- Clickatell
- phpBB
- Joomla
- vBulletin
- Xenforo
- Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Mariner Software, Pure Digital Radios
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Company Email
support@deskpro.com
Contact No.
Company's Address
Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Deskpro Comparisons
Popular Deskpro Alternatives
Every time you select a app that you believe will work best for your business you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently personal experience with the service will vary, depending on your own goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you a reliable overview of how actual users of Oxygen Help Desk and Deskpro estimate their experience with the app. Our algorithm is based on advanced analysis of product appearances on other websites, social networks as well as blogs, so you will receive a complete and reliable landscape of what other clients think about every app. In this case Oxygen Help Desk has a total satisfaction rating at 96% while for Deskpro N/A% of users claim they had a positive experience with it.
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