What is better OPINATOR or NICE inContact CXone? Specific companies want different types of Customer Experience Management Software. To understand well which solution suits you, think about evaluating various options feature by feature along with their conditions and prices. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: OPINATOR (8.0) vs. NICE inContact CXone (8.8) for all round quality and efficiency; OPINATOR (N/A%) vs. NICE inContact CXone (91%) for user satisfaction rating. Examine their high and low points and decide which software is a better option for your company. One simple but effective way is to note down the advantages and disadvantages of both applications next to each other and check which app has more benefits.
Those of you who want to save some time or need a Customer Experience Management Software recommendation from our experts may want to take a look at these top choices for this year: Alchemer, Zendesk, Smartlook.
OPINATOR provides users with the means to make quick and easy integrations. Therefore, connecting the application with other services requires only a short link to enable its interactive elements to be utilized in any form anywhere, such as in:
Website Pop-Ups
QR Codes
SMS & Email Campaigns
Chatbots
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BBVA, Northface, Santander
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A multi-channel customer interactions management service that enables organizations to engage their target audiences in real-time.
Company Email
info@opinator.com
Contact No.
Company's Address
Innology Ventures, S.L.
Paseo de la Castellana 210, Piso 8
Puerta 10, 28046 Madrid
Spain
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
In case you are still having doubts about which solution will work best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular every solution is and how large is its online presence. For example OPINATOR Twitter profile has currently 0 followers. At the same time NICE inContact CXone Twitter is followed by 8590 users.
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