What is better OneDesk or Vivantio? To successfully get the most efficient and productive Help Desk Software for your enterprise, you have to compare products available on the market. For example, here it is possible to match OneDesk’s overall score of 8.2 against Vivantio’s score of 8.4. You can even evaluate their general user satisfaction: OneDesk (99%) vs. Vivantio (93%).
Moreover, you can evaluate their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are sure that you pick the right software for your business. Of course you have to know your particular requirements to realize which software matches those needs.
We did our best to review all popular Help Desk Software products available out there, but among them these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you continue having second thoughts about which solution will work best for your business it may be a good idea to check out each service’s social metrics. Such metrics are usually a sign of how popular each service is and how wide is its online presence. For instance, in case of Facebook OneDesk has 453 likes on their official page while Vivantio profile is liked by 0 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
