What is better OneDesk or Help Scout? If you need to get a quick way to learn which Help Desk Software product is better, our unique system gives OneDesk a score of 8.2 and Help Scout a score of 8.9 for overall quality and performance. Furthermore, OneDesk is rated at 99%, while Help Scout is rated 98% for their user satisfaction level.
You can also review their product details, including functions, tools, options, plans, pricing, and others. See if the software can customize at least part of its processes to ensure the software fits your own business procedures.
Users who want to save some time or could use a Help Desk Software advice from our team may want to try out these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
The services analyzed on this page are merely a small sample of our complete Help Desk Software category and you should take into account that there could be better services available. If you would like to make sure you make the optimal decision for your business we definitely urge you to try out more software first. It may also be a good idea to study our top 10 Help Desk Software list to find out which apps are currently the best ones and leaders in the market.
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