What is better NinjaOne (Formerly NinjaRMM) or SupportBee? The best Help Desk Software is a solution that can address your company’s unique needs. It is possible to determine which choice is best suited for your enterprise if you assess several products before you decide which one is the best.
For instance, NinjaOne (Formerly NinjaRMM) and SupportBee are scored at 8.6 and 7.5, respectively, for total quality and performance. Similarly, NinjaOne (Formerly NinjaRMM) and SupportBee have a user satisfaction rating of 93% and 94%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with a regular client of the software and ask for their comments regarding the application in question.
We know that not all businesses have enough time to try out a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Service Software category are: LiveAgent, Zendesk, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Both NinjaOne (Formerly NinjaRMM) and SupportBee were reviewed by a group of independent B2B experts who carried out a thorough study of all important elements of every software. Their final score was calculated with unique SmartScore model that calculates an individual partial score to every element like: main features, customer support, mobile device support, security, customer satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only aspect important to a company so we make sure we pay attention to all aspects of a solution prior to coming up with its final rating.
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