What is better NinjaOne (Formerly NinjaRMM) or Pulseway? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, NinjaOne (Formerly NinjaRMM) received 8.6 points, while Pulseway gained 8.2 points. At the same time, for user satisfaction, NinjaOne (Formerly NinjaRMM) scored 93%, while Pulseway scored 100%.
Information regarding their features, tools, supported platforms, customer support, etc. are available below to help you get a more versatile assessment. Keep in mind to get only the features your business requires so as not to waste cash for features that you won’t be using.
Our team put a lot of effort to prepare reviews of all popular IT Service Software services that you can find out there, but among them these three deserved our special attention: Freshservice, LiveAgent, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
If you are still having doubts about which software will work best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every service is and how extensive is its online presence.For example, if you check NinjaOne (Formerly NinjaRMM) LinkedIn page you’ll learn that they are followed by 2491 people. In case of Pulseway the amount of followers on their LinkedIn page is 0.
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