What is better NinjaOne (Formerly NinjaRMM) or Oxygen Help Desk? Finding the right Help Desk Software product is as simple as contrasting the good and low characteristics and terms offered by NinjaOne (Formerly NinjaRMM) and Oxygen Help Desk. Here it's also possible to match their overall scores: 8.6 for NinjaOne (Formerly NinjaRMM) vs. 6.8 for Oxygen Help Desk. Or you can verify their general user satisfaction rating, 93% for NinjaOne (Formerly NinjaRMM) vs. 96% for Oxygen Help Desk.
We suggest that you put some effort and study their unique features and decide which one is the better choice for your business. Likewise, bear in mind to factor in your company’s or industry’s special circumstances, such as, a multilingual app for a global staff or a mobile app to help you work in the field.
At the moment, the leading products in our IT Service Software category are: LiveAgent, Freshservice, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Please pay attention to the fact that even though both NinjaOne (Formerly NinjaRMM) and Oxygen Help Desk may have a reliable array of features each software could be designed for a different company size. If you are studying different apps you may want to focus on a company type they are aimed at. Specific features could scale up with no problem for big enterprises but if you run a small or mid-sized company it’s often better to refrain paying for customized functionalities that you may never use.
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