What is better NinjaOne (Formerly NinjaRMM) or AJ Help Desk? Selecting the most appropriate Help Desk Software for your company is difficult with various features, choices, and offers to check. But, using our review platform will help you to streamline the selection steps by reading all major apps in a single place.
For instance, you can compare NinjaOne (Formerly NinjaRMM) and AJ Help Desk for their tools and overall scores, namely, 8.6 and 7.2, respectively. Likewise, you can compare which one has higher general user satisfaction rating: 93% (NinjaOne (Formerly NinjaRMM)) and 97% (AJ Help Desk) to find out which product is the better option for your organization. Don’t just pick the solution with the cheapest price, but the service that offers the best value.
As of now, the top services in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
All the data, facts and experiences that we presented in this table were gathered from official company sites, advertising content available online, real-life experience from real customers as well as our own hands-on use of every solution by an expert. We pay a lot of attention to comprehensively examine each software, therefore we not only examine it ourselves, but we also correlate our observations with opinions of other members from the SaaS community.
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