What is better NinjaOne (Formerly NinjaRMM) or AJ Help Desk? Getting the proper Help Desk Software product is as easy as assessing the strong and weak functionalities and terms offered by NinjaOne (Formerly NinjaRMM) and AJ Help Desk. Here you can also match their all round scores: 8.6 for NinjaOne (Formerly NinjaRMM) vs. 7.2 for AJ Help Desk. Or you can look at their general user satisfaction rating, 93% for NinjaOne (Formerly NinjaRMM) vs. 97% for AJ Help Desk.
We suggest that you take some time to examine their unique features and determine which one is the better choice for your company. Moreover. keep in mind to consider your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile version to help you work in the field.
We realize that not all companies have the time to scrutinize a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
Every time you research different Help Desk Software software you shouldn’t just analyze their list of features and available pricing packages. Consider that the product should be adjusted to your work processes and business so the more flexible their offer the better. Find our which systems are supported by NinjaOne (Formerly NinjaRMM) and AJ Help Desk and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this may be a key element for many businesses.
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