Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Best Contact Management for a multi-channel, noisy world
- The All-Inclusive Contact Record of the platform is rich in detail
- Automagic contact import—just enter email and see the magic unfold
- Social Listening and Engagement = New Leads
- Share effortlessly with employees or teams
- Categorize with the tool’s handy Tags and Searches
- Search all social media streams right from Nimble
- “Last Contacted” Feature allowing you to stay in touch
- Schedule events as well as coordinate calendars
- User-friendly, Easy-to-Manage Deals
- Daily “Today” Page—Your roadmap for the day
- Extend Nimble with more than a hundred integrated worktools
- “Signals”—Check who’s talking about you
- Set reminders: You can touch base regularly to establish relationships
- One screen has all the contact history you need
- A truly unified inbox, which includes social communications
- Nimble solution has a laser focus on your actionable insights
- Sales Pipeline tracking and reporting
- Assign tasks to yourself, employees, and team members
- Automatically integrate various parts of your business life
Pricing Info
Pricing Info
Nimble Business – $24.90/user per month (billed annually) or $29.90/user per month (billed monthly)
- Workflows
- Workflow Automation
- Unified Message Inbox
- Contact Management
- Calendar Sync
- Contact Records
- Email Message Syncing
- Custom Fields
- Saved Search Segments
- Social Media Signals
- Social Profile Match
- Business Insights Capture
- Lead Qualification Workflows
- Group Messages
- Email Templates
- Email Tracking
- Activity Tracking
- Stay-in-touch Reminders
- Task Reminders
- Call Logging
- Enrichment Credits
- Custom Deal Dashboard Reports
- Deal Pipeline Management
- Sales Forecasts & Reports
- Team Permissions
- Nimble Prospector
- iPhone and Android apps
- Google Workspace Add-on
- Outlook Add-in
- Online & Email Support
- Comprehensive Support Center
- Free Onboarding Assistance
- Weekly Q&A Sessions
- 1:1 Consultation
- Google Workspace
- Microsoft 365
- API Access
Integrations
Integrations
Nimble integrates with the following business systems and applications:
- Freshdesk
- Desk.com
- Zoho CRM
- Xero
- Quote Roller
- Talkdesk
- ActiveCampaign
- WebMerge
- PieSync
- MailChimp
- Hubspot
- Hootsuite
- Wufoo
- Rapportive
- Import2
- Zapier
- Aweber Communications
- Constant Contact
- Evernote
- Freshbooks
- Google Contacts
- GoToWebinar
- Harvest
- HipChat
- Hoiio
- Magento
- Podio
- QuickBooks
- Salesforce
- Shopify
- Zero
- Zendesk
- SugarCRM
- Sales Logix
- Sage Act!
- Nutshell
- Netsuite
- Highrise
- Batch Book
- Nimble for Outlook
- RightSignature
- Edocr
- SocialBro
- Mad Mimi
- Twtrland
- Leaderboarded
- Clickdesk
- Kevy
- RChili
- Talkdesk
- WebMarge
- INinbox
- PandaDox
- UnDupe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
aBIZinaBOX, WebbROI, Socialink, Strategic Capital Consulting Co, LLC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.
Company Email
info@nimble.com
Company's Address
2043 Colorado Avenue, Suite B
Santa Monica, CA 90404
USA
Nimble Comparisons
Popular Nimble Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
Almost as important as useful features and user support level are pricing options made available by Nimble and Salesforce Service Cloud. While pricing should not be the sole factor it’s definitely a key thing to think about. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up when your business expands. You should be certain you don’t opt for pricing plans that have extra features that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of every app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and offers a solid overview of what it feels like to work with Nimble and Salesforce Service Cloud.
Page last modified