What is better Nicereply or TeamViewer? There are numerous Customer Support Software products in the market right now. The simplest way to find out which app fits your needs best is to compare them side by side. For instance, here you can examine Nicereply and TeamViewer for their overall score (8.5 vs. 8.4, respectively) or their user satisfaction rating (88% vs. N/A%, respectively).
Additionally, you can check their individual modules and pricing stipulations and other helpful information below. When matching products make sure you compare their similar capabilities and mark their disparities to obtain a clearer picture of both deals. Similarly, remember to check secondary features such as security, backup, intuitiveness, and customer support.
In the event you would like to quickly locate the best Customer Support Software according to our review team we suggest you check out these solutions: Freshdesk, Freshdesk Omni, Zendesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
No Customer Support Software will be perfect enough to cater to all the needs of a company. While core features of Nicereply and TeamViewer are obviously a priority you should also carefully study the integrations provided by every service. Quote frequently your team will already be using various kinds of B2B software in your company and it’s much better to choose services that integrate well with each other. That way you can guarantee a reliable exchange of information between your teams and services, which can really reduce time wasted on migrating between one product and the next.
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