What is better Nicereply or SurveyMethods? The ideal Survey Tools is a service that can tackle your company’s specific requirements. It’s easy to identify which option works really with your enterprise if you compare numerous products before you decide which one is the best.
For example, Nicereply and SurveyMethods are scored at 8.5 and 8.2, respectively, for general quality and performance. Likewise, Nicereply and SurveyMethods have a user satisfaction rating of 88% and N/A%, respectively, which suggests the general satisfaction they get from customers. Moreover, talk to a regular user of the software and ask for their feedback concerning the solution in question.
We are aware that not all people have enough time to try out a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
SurveyMethods offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Basic plan – free
One account
500 responses per survey
Unlimited surveys
Unlimited polls
Unlimited response per poll
Graphical analysis report
Supports all languages
Unlimited REST API
Multi-Page Survey
Survey completion progress bar
Survey Width configuration
Customize button text
Customize error message
survey library
Basic themes
Check based questions
matrix questions
Open-ended question
Email and web
Survey Management features
Manage email invitees
Print reports
Advanced plan – $9/month
Everything from the Basic plan
Unlimited survey
Phone support
Email support
Conditional page logic both quota and question based
SurveyMethods integrates with the following business systems and applications:
Zapier
MailChimp
ActiveCampaign
Aweber
Constant Contact
Salesforce
Base
Highrise
Hubspot
Benchmark Email
Zendesk
Freshdesk
Basecamp
Asana
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, KPMG, Hewitt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SurveyMethods is a powerful, cloud-based urvey solution designed to help businesses create online surveys, email newsletter, polls, and event registrations.
No Survey Tools will be perfect enough to cover all the requirements of a specific team. While key functionalities of Nicereply and SurveyMethods are obviously a priority you should also thoroughly analyze the integrations supported by each software. In many cases your team will already be using other types of B2B software in your company and it’s much better to go with software that integrate well with one another. With that approach you will be able to guarantee a reliable transfer of data between your teams and software used, which can really reduce time devoted to migrating between one software and the next.
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