Nicereply
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customers can rate and comment on emails from you
- Detailed API
- Detailed statistics on ratings
- Integration with help-desk systems
- Redirecting to arbitrary website after rating
- Simple customization of rating page
Pricing Info
Pricing Info
Nicereply offers three plans and a 30-day free trial on all accounts:
Mini
- $49/month
- 100 ratings received
Start
- $99/month
- 250 ratings received
Grow
- $199/month
- 1000 ratings received
Business
- $299/month
- 2500 ratings received
Integrations
Integrations
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
- A unique ticket ID in ticket URL
- It has unique identifiers for agents, e.g. jack-daniels or 348592
- It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Nicereply Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Closed-loop Feedback
- Speech or DTMF Data Capture
- Pre-built Templates
- Enhanced Reporting
- Customer Sentiment Measurement
- Third-party Integration
- Quick Deployment
- Quick ROI
Pricing Info
Pointel Survey360 SMB and enterprise pricing details are available only upon request. Contact the vendor for more information. A free demo is available.
Integrations
Pointel Survey360 integrates with various apps such as Salesforce and Genesys.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Pointel Survey360 is a closed-loop customer feedback tool for contact centers specifically created for businesses.
Company Email
contact@pointel.com
Contact No.
Company's Address
Pointel Inc.,
1941 Oak Tree Rd, Suite 104, Edison, NJ 08820,
USA
Pointel Survey360 Comparisons
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Every time you select a product that you believe will work best for your team you shouldn’t just pay attention to what experts have to say about it. In many cases individual experience with the software may be different, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each product to give you an immediate impression of how actual users of Nicereply and Pointel Survey360 evaluate their contact with the service. Our algorithm is built around complex analysis of product mentions on other websites, social media as well as blogs, so you will receive a comprehensive and credible picture of what other people think about every solution. In this example Nicereply has a total satisfaction rating at 88% while for Pointel Survey360 95% of users claim they had an enjoyable experience with it.
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