What is better Nicereply or CloudBerry Remote Assistant? If you wish to have a easy way to find out which Customer Support Software product is better, our exclusive method gives Nicereply a score of 8.5 and CloudBerry Remote Assistant a score of 8.8 for general quality and performance. Furthermore, Nicereply is rated at 88%, while CloudBerry Remote Assistant is rated 100% for their user satisfaction level.
You can also evaluate their product details, such as features, tools, options, plans, pricing, and more. See if the application allows you to customize at least part of its workflows to guarantee the software matches your own business processes.
People who are pressed for time or want a Customer Support Software advice from our team might want to examine these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
Please keep in mind that even though both Nicereply and CloudBerry Remote Assistant may offer an outstanding array of features every service could be created for a different company size. If you are analyzing various solutions you should give some attention to a company size they are catering to. Specific features could scale up well for huge enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for complex features that you might never have a chance to use.
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