What is better Nicereply or BoldChat? Selecting the best Customer Support Software for your organization is difficult with so many features, options, and offers to consider. However, relying on our review platform will help you to cut down the selection steps by getting all key solutions in one place.
For example, you can contrast Nicereply and BoldChat for their features and overall scores, namely, 8.5 and 7.2, respectively. Furthermore, you can compare which product has superior general user satisfaction rating: 88% (Nicereply) and 100% (BoldChat) to learn which one is better for your company. Don’t just buy the service with the most attractive price, but the solution that offers the best value for your money.
Users who want to save some time or want a Customer Support Software advice from our team may want to try out these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
In the event you continue having doubts about which software will perform best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular a given product is and how extensive is its online presence.For example, if you analyze Nicereply LinkedIn account you’ll see that they are followed by 91 users. In case of BoldChat the amount of followers on their LinkedIn page is 27.
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