What is better MyHub Intranet or Zoho Desk? Various organizations require different types of Knowledge Management Software. To find out which solution meets your needs, think about evaluating various alternatives feature by feature including their conditions and prices. Furthermore, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: MyHub Intranet (7.8) vs. Zoho Desk (9.0) for overall quality and functionality; MyHub Intranet (100%) vs. Zoho Desk (100%) for user satisfaction rating. Examine their strong and low points and see which software is a more sensible choice for your company. An effective, simple way is to note down the strengths and weaknesses of both applications next to each other and see which solution has more benefits.
We realize that not all companies have enough time to scrutinize dozens of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Collaboration Software category are: Wrike, monday.com, Smartsheet.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as crucial as useful features and client support quality are pricing plans provided by MyHub Intranet and Zoho Desk. Even though price should not be the sole aspect it’s without a doubt a significant thing to consider. You should look for a flexible pricing package that can be matched with your company size and easily scaled up every time your company expands. Make sure you don’t opt for packages that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often count on discounts. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and gives you a reliable overview of what it’s like to work with MyHub Intranet and Zoho Desk.
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