Compare Satsum vs. MyFeelBack

Finding the perfect Customer Experience Management Software product is all about comparing different solutions and determining the top program for your specific needs. Our proprietary process will give you an instant look at the general rating of MyFeelBack and Satsum. For total quality and performance, MyFeelBack scored 8.3, while Satsum scored 5.9. On the other hand, for user satisfaction, MyFeelBack earned N/A%, while Satsum earned 89%. Below you can also check their features, terms, plans, etc. to find out which application will be more suitable for your company. One key aspect to evaluate is if the application can enable/disable restrictions on various types of users to limit the exposure of any sensitive company data. Our team put a lot of effort to review all popular Customer Experience Management Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Intercom, Contactually, Yotpo.
Software

Satsum

VS

MyFeelBack

VS

Satsum screenshot MyFeelBack screenshot
Pricing Details

Score

Our Score

5.9 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

89% ?

Client Experience

N/A% ?

Cost

Cost

$45

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Satsum is a Customer Experience Management software that is designed to help businesses to increase customer loyalty and referrals.
High-value feedback system aimed at capturing customer insights and enhancing customer relations.
Easy Links
Pricing Details

Pricing Details

Learn more about Satsum pricing Learn more about MyFeelBack pricing
Company's Address

Company's Address

5, Avenue Didier Daurat
31400 Toulouse,
France
Supported Integrations

Supported Integrations

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress

MyFeelBack integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics CRM
  • HubSpot
  • Zendesk
  • Adobe Campaign
  • Sugar CRM
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, International, France
Phone No.

Phone No.

+33-562-80-44-27
Available Plans

Available Plans

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

Devices Supported

Devices Supported

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor Email

Vendor Email

info@satsum.com contact@myfeelback.com
Available Features

Available Features

Satsum FEATURES

  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback

MyFeelBack FEATURES

  • Smart Surveys
  • Survey Management
  • Survey Builder
  • Custom Design
  • CRM Integration
  • Email Integration
  • Contacts Auto-Synching
  • Contact Lists Management
  • Multi-Channel Survey Deployment
  • Multi-Channel Data Sources
  • Language Detection
  • Real-Time Data
  • Real-Time Statistics Analysis
  • Live Dashboards
  • Custom Indicators
  • Custom Datamarts
  • Net Promoter Score
  • 360 Degree Feedback
  • Feedback Collection
  • Complaint Monitoring
  • Template Library
Available Support

Available Support

Live Support
Training
Phone Live Support
Training
Popular Customers

Popular Customers

Nitro Digital, Intercontinetal Hotels Group, Sooqini BMW, Johnson & Johnson, L'Oreal
Customer Types

Customer Types

Large Enterprises | Medium Business Large Enterprises | Medium Business
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which solution will work best in your case it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular a given service is and how big is its online presence. For example MyFeelBack Twitter profile has currently 2190 followers. At the same time Satsum Twitter is followed by 658 users.