Compare Knexus Customer Services vs. MyFeelBack

The perfect Customer Experience Management Software is a product that can tackle your company’s specific demands. It is possible to determine which option works really with your business if you compare a wider range of products before you decide which one is the best. As an example, MyFeelBack and Knexus Customer Services are scored at 8.3 and 6.9, respectively, for general quality and performance. Likewise, MyFeelBack and Knexus Customer Services have a user satisfaction rating of N/A% and 100%, respectively, which shows the general response they get from customers. Even better, talk to a current customer of the software and ask for their opinion about the application in question. At this time, the most significant services in our Customer Experience Management Software category are: Contactually, Yotpo, Intercom.
Compare

Knexus Customer Services

VS

MyFeelBack

VS

Knexus Customer Services screenshot MyFeelBack screenshot
Pricing Page

Our Score

Our Score

6.9 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

N/A% ?

Cost

Cost

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

General Description

General Description

Knexus Customer Services is a platform that enables customer service teams to distribute personalized content experiences to any digital touchpoint.
High-value feedback system aimed at capturing customer insights and enhancing customer relations.
Quick Links
Available Plans

Available Plans

Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business,  and contact the vendor for a quote:

Starter Plan

  • 3 users
  • 10 GB bandwidth (monthly)
  • 80 GB storage (monthly)
  • Customer support via email
  • Product training – 0.5 trainer day

Pro Plan

  • 6 users
  • 25 GB bandwidth (monthly)
  • 200 GB storage (monthly)
  • Customer support via email/phone
  • Product training – 1 trainer day

Pro+ Plan

  • 12 users
  • 50 GB bandwidth (monthly)
  • 400 GB storage (monthly)
  • Product training – 2 trainer day

Enterprise Plan

Solution and pricing based on your company-specific requirements.

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

Knexus easily integrates with other tools such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API.

MyFeelBack integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics CRM
  • HubSpot
  • Zendesk
  • Adobe Campaign
  • Sugar CRM
Popular Clients

Popular Clients

Office Depot, Hilton, Sage, GlaxoSmithKline BMW, Johnson & Johnson, L'Oreal
Pricing Page

Pricing Page

Learn more about Knexus Customer Services pricing Learn more about MyFeelBack pricing
Types of Support

Types of Support

Phone
Training
Phone Live Support
Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Company's Address

Company's Address

212 West 22nd Street, Suite 6B,
New York, NY 10011
USA
5, Avenue Didier Daurat
31400 Toulouse,
France
Features

Features

Knexus Customer Services FEATURES

  • Trend Analysis
  • Text Analysis
  • Multi-Channel Collection
  • Feedback Management
  • Dashboard
  • Customer Segmentation
  • Analytics

MyFeelBack FEATURES

  • Smart Surveys
  • Survey Management
  • Survey Builder
  • Custom Design
  • CRM Integration
  • Email Integration
  • Contacts Auto-Synching
  • Contact Lists Management
  • Multi-Channel Survey Deployment
  • Multi-Channel Data Sources
  • Language Detection
  • Real-Time Data
  • Real-Time Statistics Analysis
  • Live Dashboards
  • Custom Indicators
  • Custom Datamarts
  • Net Promoter Score
  • 360 Degree Feedback
  • Feedback Collection
  • Complaint Monitoring
  • Template Library
Company Email

Company Email

contact@myfeelback.com
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, France
Phone No.

Phone No.

+1-646-801-7968 +33-562-80-44-27
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both MyFeelBack and Knexus Customer Services were reviewed by a group of reliable SaaS experts who prepared a full analysis of all important aspects of each app. Their total score was calculated by means of unique SmartScore system that calculates an individual partial score to every factor like: main functionalities, customer support, mobile support, security, customer satisfaction and market presence. We realize useful features are not the only aspect important to a company so we make an effort to pay attention to all facets of a solution before coming up with its final score.