Compare Knexus Customer Services vs. MyFeelBack

There are many Customer Experience Management Software products in the market these days. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can review MyFeelBack and Knexus Customer Services for their overall score (8.3 vs. 6.9, respectively) or their user satisfaction rating (N/A% vs. 100%, respectively). You can even compare their functions and pricing terms and other useful details below. When matching products be sure to check their similar features and mark their differences to obtain a clearer picture of both deals. Similarly, remember to evaluate secondary issues including security, backup, ease-of-use, and customer support. If you want to quickly decide on the top Customer Experience Management Software according to our review team we recommend you examine one of these services: Contactually, Intercom, Yotpo.
Compare

Knexus Customer Services

VS

MyFeelBack

VS

Knexus Customer Services screenshot MyFeelBack screenshot
Pricing Details

Total Score

Our Score

6.9 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

N/A% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

Knexus Customer Services is a platform that enables customer service teams to distribute personalized content experiences to any digital touchpoint.
High-value feedback system aimed at capturing customer insights and enhancing customer relations.
Quick Links
Pricing Plans

Pricing Plans

Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business,  and contact the vendor for a quote:

Starter Plan

  • 3 users
  • 10 GB bandwidth (monthly)
  • 80 GB storage (monthly)
  • Customer support via email
  • Product training – 0.5 trainer day

Pro Plan

  • 6 users
  • 25 GB bandwidth (monthly)
  • 200 GB storage (monthly)
  • Customer support via email/phone
  • Product training – 1 trainer day

Pro+ Plan

  • 12 users
  • 50 GB bandwidth (monthly)
  • 400 GB storage (monthly)
  • Product training – 2 trainer day

Enterprise Plan

Solution and pricing based on your company-specific requirements.

MyFeelBack offers “the right pricing for the right features.” Its Enterprise plan includes all of the application’s essential components and capabilities. You can contact the vendor to get an enterprise pricing quote or visit their website for a Free Demo.

Features

Features

Knexus Customer Services FEATURES

  • Trend Analysis
  • Text Analysis
  • Multi-Channel Collection
  • Feedback Management
  • Dashboard
  • Customer Segmentation
  • Analytics

MyFeelBack FEATURES

  • Smart Surveys
  • Survey Management
  • Survey Builder
  • Custom Design
  • CRM Integration
  • Email Integration
  • Contacts Auto-Synching
  • Contact Lists Management
  • Multi-Channel Survey Deployment
  • Multi-Channel Data Sources
  • Language Detection
  • Real-Time Data
  • Real-Time Statistics Analysis
  • Live Dashboards
  • Custom Indicators
  • Custom Datamarts
  • Net Promoter Score
  • 360 Degree Feedback
  • Feedback Collection
  • Complaint Monitoring
  • Template Library
Pricing Details

Pricing Details

Learn more about Knexus Customer Services pricing Learn more about MyFeelBack pricing
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company Email

Company Email

contact@myfeelback.com
Prominent Customers

Prominent Customers

Office Depot, Hilton, Sage, GlaxoSmithKline BMW, Johnson & Johnson, L'Oreal
Languages

Languages

English English, France
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Available Integrations

Available Integrations

Knexus easily integrates with other tools such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API.

MyFeelBack integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics CRM
  • HubSpot
  • Zendesk
  • Adobe Campaign
  • Sugar CRM
Phone No.

Phone No.

+1-646-801-7968 +33-562-80-44-27
Vendor's Address

Vendor's Address

212 West 22nd Street, Suite 6B,
New York, NY 10011
USA
5, Avenue Didier Daurat
31400 Toulouse,
France
Types of Support

Types of Support

Phone
Training
Phone Live Support
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want only a broad array of useful tools and adjustable pricing from a reliable Customer Experience Management Software. Almost as essential as core features is a top-notch customer support. You want to make sure that when you have any questions about MyFeelBack or Knexus Customer Services, or you struggle with some problems, or perhaps you’ll want to ask for a specific revision or functionality useful to your business you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to enjoy personal training or at the very least a knowledge base you can use.