What is better Microsoft Dynamics RMS or Salesforce CRM? It’s easy to our scoring system to help you get a general idea which Sales Tools product is better for your business. For overall product quality, Microsoft Dynamics RMS received 8.2 points, while Salesforce CRM earned 9.7 points. Meanwhile, for user satisfaction, Microsoft Dynamics RMS scored 95%, while Salesforce CRM scored N/A%.
Information regarding their characteristics, tools, supported platforms, customer support, etc. are available below to give you a more versatile review. Remember to choose only the functions your company needs so as not to waste resources for functions that you won’t be using.
We realize that not all businesses have enough time to scrutinize dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the POS Systems category are: Vend, Square, Toast POS.
Microsoft Dynamics Retail Management System (RMS) is offered as two separate modules — Microsoft Dynamics Retail Management System Store Operations and Microsoft Dynamics Retail Management System Headquarters. Both are available on a by quote basis only. Contact Microsoft Dynamics team directly for a quote and for more detailed pricing information.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
Please pay attention to the fact that even though both Microsoft Dynamics RMS and Salesforce CRM may have a reliable range of features every product might be created for a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are aimed at. Certain features could scale up effectively for large enterprises but if you run a small or mid-sized company it’s often better to stay away from paying for customized features that you may never actually use.
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