What is better Microsoft Dynamics 365 or Salesforce CRM? Finding the right CRM Software product is as straightforward as assessing the solid and weaker functions and terms offered by Microsoft Dynamics 365 and Salesforce CRM. Here it's also possible to match their overall scores: 9.2 for Microsoft Dynamics 365 vs. 9.7 for Salesforce CRM. Or you can check their general user satisfaction rating, 96% for Microsoft Dynamics 365 vs. N/A% for Salesforce CRM.
We suggest that you put some effort and study their differences and figure out which one is the better choice for your organization. Moreover. remember to take into account your company’s or industry’s special circumstances, for instance, a multilingual software for a global company or a mobile app to help you work in the field.
In case you you want to quickly decide on the optimal CRM Software according to our experts we recommend you check out one of these services: Freshsales, HubSpot Smart CRM, Salesforce CRM.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
You should pay attention to the fact that while both Microsoft Dynamics 365 and Salesforce CRM may have an outstanding range of features each product could be aimed at a different company size. If you are analyzing various solutions you may want to give some attention to a company type they are aimed at. Some features could scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s often better to refrain paying for customized functionalities that you may never actually use.
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