What is better MiContact Center or Semantria? When you compare MiContact Center and Semantria, it is possible to see which Customer Support Software product is the better alternative. This means that your organization will be able to choose most productive and effective software. You can check the specifics, like available tools, pricing, plans offered by each vendor, offer stipulations, and more
We also let you check their all round scores to know which one seems to be more suitable. MiContact Center has 7.8 points for overall quality and N/A% rating for user satisfaction; while Semantria has 7.2 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which vendor is more credible by sending an email inquiry to both vendors and see which one replies faster.
At this time, the top solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
All the data, information and experiences that we provided in this analysis were collected from official vendor websites, advertising materials available online, actual experience from real customers as well as our personal everyday use of every product by an expert. We pay a lot of attention to comprehensively analyze each software, therefore we not only analyze it ourselves, but we also correlate our findings with experiences of other people from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
