What is better MiContact Center or PhoneWagon? The ideal Customer Support Software is a solution that can address your company’s specific needs. It is possible to find which option works really with your industry if you compare several products before you decide which one is the best.
For example, MiContact Center and PhoneWagon are scored at 7.8 and 8.0, respectively, for all round quality and performance. Similarly, MiContact Center and PhoneWagon have a user satisfaction rating of N/A% and N/A%, respectively, which indicates the general response they get from customers. Moreover, get in touch with a current client of the software and ask for their feedback regarding the software in question.
At the moment, the top products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
In case you continue having second thoughts about which app will work best for your company it may be a sound idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular every service is and how large is its online presence. For example, in case of Facebook MiContact Center has 6270 likes on their official profile while PhoneWagon profile is liked by 55 people.
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