What is better MiContact Center or Nectar Desk? Finding the best Customer Support Software product is all about evaluating different solutions and identifying the top application for your specific needs. Our exclusive process gives you an instant look at the general rating of MiContact Center and Nectar Desk. For overall quality and performance, MiContact Center scored 7.8, while Nectar Desk scored 8.0. On the other hand, for user satisfaction, MiContact Center earned N/A%, while Nectar Desk earned 97%.
Below you can also verify their characteristics, terms, plans, etc. to see which software will be more appropriate for your situation. An important feature to assess is if the application lets you to toggle on/off restrictions on various types of users to secure any confidential company data.
In the event you need to quickly identify the more reliable Customer Support Software according to our experts we suggest you try out the following products: Freshdesk, Zendesk, Freshdesk Omni.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
When you pick a software that you believe will work best for your business you shouldn’t just limit yourself to what professionals have to say about it. In many cases personal experience with the app may be different, depending on specific preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for each product to give you a quick overview of how real users of MiContact Center and Nectar Desk evaluate their contact with the app. Our system is built around advanced analysis of product appearances on other websites, social networks as well as blogs, so you will get a complete and credible picture of what other people think about each app. In this example MiContact Center has a total satisfaction rating at N/A% while for Nectar Desk 97% of people express they had an enjoyable experience with it.
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